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- Tasks: Lead a passionate team to deliver exceptional service and quality drinks at your own Starbucks store.
- Company: Join a growing franchise partner of Starbucks with a family-run business culture across 21 sites.
- Benefits: Enjoy competitive pay, free Starbucks on shift, discounts, and a strong focus on training and development.
- Why this job: Be part of a supportive team that values kindness, respect, and personal growth in a fast-paced environment.
- Qualifications: 2 years of management experience in hospitality or retail, with a passion for service excellence.
- Other info: We're a Living Wage Employer with a flat pay structure and a commitment to internal promotions.
The predicted salary is between 30000 - 42000 £ per year.
We are a passionate team of hospitality specialists committed to delivering the very best and we go the extra mile to exceed the expectations of our customers. We are a key franchise partner for Starbucks and have ambitious plans to grow our business. With 21 sites across Scotland and Northern England, we employ over 500 partners. 2025 is already shaping up to be a busy year with 4 new openings, we hope you will join us on our journey. Although we are entrusted with some of the world’s biggest brands, our values remain those of a small, family run business. We remain close to our partners and genuinely care about their wellbeing, encouraging a culture of trust and openness. We believe in treating each other with kindness, dignity, and respect, and are immensely proud of the team we have built.
The Role
We are seeking an enthusiastic and passionate leader to own their own Starbucks store. You'll have the right mixture of autonomy and support which sets you up for success in delivering a first class service to our Customers and Partners. The role is varied, but some of the tasks include:
- Leading, coaching and motivating a team to deliver quality drinks in a friendly way
- Overseeing operational excellence including drive-thru targets, customer satisfaction and brand standards
- Owning compliance for the store including Health & Safety, food safety and NFS
- Ensuring the business operates as effectively as possible, specifically focusing on COGS, labour cost & revenue
- Supporting the business from the front, leading your team on standards by example
- Assuming responsibility for cash management, stock control, ordering etc.
- Owning the people experience in your store - recruitment, engagement, managing rotas, payroll, employee relations, performance reviews etc.
- Developing and constantly growing your team, seeking out ways to train and build their skills
Your Experience
Our stores are popular, so we need someone who is used to operating in a fast-paced environment. Starbucks is a premium brand so we're looking for someone who can bring the extra shot to our latte. It's more than a morning coffee that we serve, it's an experience. We need someone who gets that.
- 2 years experience as a manager in a fast-paced hospitality/retail environment
- Passion for driving service excellence & quality coffee
- Proven leadership experience, independently able to manage their people experience
Why Join OCO?
We are a humble bunch, so we don't like to brag. But it's a pretty awesome place to work. Some of the things we're proud of are:
- We're a Living Wage Employer with a flat pay structure regardless of age
- We've promoted 75% of our Managers from within
- 50% of our Partners are Coffee Masters
- It's a shame when anybody leaves our business, but of the leavers in 2024, 80% said they left as a better person than they joined.
- We're obsessed with training and development, you'll feel this from day one in our business
- We have all the usual benefits - pensions, holidays, free Starbucks whilst on shift, discounts. Let us tell you more at the interview.
Apply today!
Store Manager employer: OCO.eu
Contact Detail:
OCO.eu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Starbucks' brand values and customer service standards. Understanding their commitment to quality and the customer experience will help you demonstrate your alignment with their mission during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in fast-paced environments. Highlight specific instances where you motivated your team to achieve targets or improve service quality.
✨Tip Number 3
Research the company culture and values, especially their focus on kindness and respect. Be ready to discuss how you embody these values in your management style and how you would foster a positive environment for your team.
✨Tip Number 4
Prepare to discuss your experience with operational excellence, particularly in areas like cash management and stock control. Being able to articulate your strategies for maintaining efficiency will set you apart as a candidate.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in fast-paced hospitality or retail environments. Emphasise your leadership skills and any specific achievements that demonstrate your ability to drive service excellence.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the brand. Mention your understanding of the Starbucks experience and how you can contribute to maintaining high standards and customer satisfaction.
Showcase Your Leadership Experience: In your application, provide examples of how you've successfully led teams in the past. Discuss your approach to coaching and motivating staff, as well as any initiatives you've implemented to improve team performance.
Highlight Your Commitment to Training and Development: Since the company values training and development, mention any relevant experience you have in developing team members' skills. Share specific examples of how you've supported your team's growth and engagement.
How to prepare for a job interview at OCO.eu
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone the extra mile for customers in previous roles, as this aligns with the company's commitment to delivering exceptional service.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide examples of how you've successfully managed and motivated a team in a fast-paced environment. Highlight any experience you have in coaching and developing team members, as this is crucial for the Store Manager role.
✨Understand Operational Excellence
Familiarise yourself with key operational metrics such as customer satisfaction, drive-thru targets, and compliance standards. Be ready to discuss how you've previously ensured operational excellence and how you plan to maintain these standards in your new role.
✨Emphasise Training and Development
Since the company values training and development, be prepared to talk about your approach to staff training and how you’ve helped team members grow in their roles. Mention any specific training programmes you've implemented or participated in that could benefit the team.
