At a Glance
- Tasks: Lead a passionate team to deliver exceptional hospitality and exceed customer expectations.
- Company: Join OCO, a top franchise partner for Starbucks with a warm, family-like culture.
- Benefits: Enjoy 28 days holiday, food discounts, and world-class training for career growth.
- Other info: Be part of a dynamic team recognised as one of the best places to work.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Strong leadership skills and a passion for motivating and inspiring others.
The predicted salary is between 30000 - 40000 £ per year.
At OCO, we are a passionate team of hospitality specialists committed to delivering the very best and we go the extra mile to exceed the expectations of our customers. We are a key franchise partner for Starbucks and have ambitious plans to grow our business. We strive to create a warm and welcoming environment where our customers can feel at home and we pay attention to every little detail, ensuring that the basics are always done brilliantly. With 23 sites across Scotland, and employing over 400 partners, OCO is one of the most exciting and ambitious franchise groups in the country, recently recognised in Times 100 best places to work. We are a proud Living Wage employer and offer a range of benefits for our people including 28 days holiday, food & drink discounts, and a world class training program that will set you up for an exciting, dynamic, and rewarding career full of opportunity to grow.
Our Mission Creating a sense of belonging for our partners and customers is fundamental to our business. Our business is about applying our collective skills and talents to make a difference to the local communities in which we operate, whilst being profitable at the same time.
Who we are looking for
- Strong leadership – one team wins together. Leads by example and holds each partner accountable for their performance, whilst giving responsibility and support to deliver results. Motivates and inspires others. Has a great attitude to any problem and seeks advice to gain insight and understanding to problem solving.
- Exceeding business goals Consistently delivers results which exceed targets and expectations. Manages all areas of the business including labour controls, cost of goods and any other costs associated with running the business. Creates a pipeline of succession by motivating and inspiring partners to develop their skills to achieve their career goals. Acts as a coach/mentor to partners assessing performance, providing feedback, and developing training programmes to improve partner performance and ensure operational standards are met.
Our people Although we are entrusted with some of the world’s biggest brands, our values remain those of a small, family run business. We remain close to our partners and genuinely care about their wellbeing, encouraging a culture of trust and openness. We believe in treating each other with kindness, dignity, and respect, and are immensely proud of the team, whether in-store or head office, and the work we do together.
Store Leader: Hospitality & Growth Champion employer: OCO.eu
At OCO, we pride ourselves on being a leading employer in the hospitality sector, offering a vibrant work culture that prioritises teamwork, personal growth, and community impact. With competitive benefits such as 28 days of holiday, food and drink discounts, and a world-class training programme, we empower our partners to thrive in their careers while fostering a warm and inclusive environment. Recognised as one of the Times 100 best places to work, we are committed to creating a sense of belonging for both our partners and customers across our 23 sites in Scotland.
StudySmarter Expert Advice🤫
We think this is how you could land Store Leader: Hospitality & Growth Champion
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like OCO.eu. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to OCO.eu
Don't be shy about reaching out to OCO.eu directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Store Leader: Hospitality & Growth Champion
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about OCO.eu and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at OCO.eu
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
