People & Culture Manager in Glasgow

People & Culture Manager

We’re seeking an experienced People & Culture Manager to lead our HR function. This is a strategic and hands on role, responsible for shaping our people strategy, supporting leaders, and fostering a culture where our teams thrive. You’ll manage a small team (currently one direct report) and work closely with leaders to deliver a Partner first approach across the business.

The Responsibilities

• Owns responsibility for HR policies, procedures, contracts, and the employee handbook, ensuring they are fully embedded and the business remains compliant.
• Conducts HR audits to guarantee compliance with legislative requirements and internal standards.
• Delivers commercially sound ER advice within the boundaries of employment law.
• Leads complex ER cases, coaching and upskilling leaders through hands‑on guidance.
• Maintains accurate, detailed, and up to date HR records.
• Collects, analyses, and presents data and (MI) to drive meaningful change initiatives and foster continuous improvement.
• Coordinates and supports leaders with talent acquisition initiatives, including assessment centres, leadership recruitment, and early careers programmes.
• Partners with leaders on strategic talent solutions such as OD, workforce mapping, succession planning, retention strategies and business planning.
• Identifies talent gaps and facilitates effective solutions.
• Champions communication and EVP initiatives to position OCO as an employer of choice.
• Supports and delivers key People calendar events, including annual reviews, pay cycles, and engagement surveys.
• Line‑manages and mentors the Communications & Engagement Partner.
• Acts as a change‑management champion, driving adoption and engagement.
• Serves as a trusted business partner, tailoring HR support to the unique needs and nuances of each stakeholder group.
• Independently seeks and identifies opportunities for improvement in our people experience, owning the end‑to‑end lifecycle.

Experience Required

• Knowledge and experience of applying UK employment law and HR compliance.
• Full UK driving licence.
• Proven track record as a trusted business partner, delivering generalist HR support.
• Ability to leverage data and MI to drive impactful initiatives.
• Exceptional written and verbal communication skills, with the ability to engage stakeholders at all levels.
• Strong leadership capability, including management and employee relations expertise.

The Company

OCO.eu is a family‑owned hospitality and retail business operating 23 Starbucks stores across Scotland and the North West of England. We have grown quickly and will continue to scale at pace with an established pipeline of new openings scheduled. It’s an exciting time to become a Partner in our business.

The Specifics

Title: People & Culture Manager

Hours: Full time – 0900‑1730, Monday – Friday in office with occasional travel.

Reports to: Group Finance Director

Package: £40,000‑£50,000 DOE. Please note that there is flexibility for this to move higher or lower for the right candidate.

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Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Human Resources

Industries

Retail