At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer experiences and exceed business goals.
- Company: Join OCO, a top-rated employer with a warm, family-like culture.
- Benefits: Enjoy 28 days holiday, food discounts, and world-class training for career growth.
- Other info: Be part of an ambitious franchise group with exciting growth opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Who we are? Recently named in the Times 100 Best Places to Work, OCO is a passionate team of hospitality specialists committed to delivering the very best and going the extra mile to exceed the expectations of our customers. We are a key franchise partner for Starbucks and have ambitious plans to grow our business. We strive to create a warm and welcoming environment where our customers can feel at home, paying attention to every little detail to ensure that the basics are always done brilliantly. With 24 sites across Scotland and employing over 400 partners, OCO is one of the most exciting and ambitious franchise groups in the country. We are a proud Living Wage Employer and offer a range of benefits for our people including 28 days holiday, food & drink discounts, and a world-class training programme that will set you up for an exciting, dynamic, and rewarding career full of opportunities to grow.
Our Mission: Creating a sense of belonging for our partners and customers is fundamental to our business. Our business is about applying our collective skills and talents to make a difference to the local communities in which we operate, whilst being profitable at the same time.
Who we are looking for: Strong leadership - one team wins together. We are looking for engaged store managers who are passionate about their customers who:
- Lead by example and hold each partner accountable for their performance, whilst giving responsibility and support to deliver results.
- Motivate and inspire others.
- Have a great attitude to any problem and seek advice to gain insight and understanding for problem solving.
Exceeding business goals: Consistently deliver results which exceed targets and expectations. Manage all areas of the business including labour controls, cost of goods, and any other costs associated with running the business.
Continuous partner development: Create a pipeline of succession by motivating and inspiring partners to develop their skills to achieve their career goals. Act as a coach/mentor to partners assessing performance, providing feedback, and developing training programmes to improve partner performance and ensure operational standards are met.
Our people: Although we are entrusted with some of the world's biggest brands, our values remain those of a small, family-run business. We remain close to our partners and genuinely care about their wellbeing, encouraging a culture of trust and openness. We believe in treating each other with kindness, dignity, and respect, and are immensely proud of the team, whether in-store or head office, and the work we do together.
Locations
Store Manager in Glasgow, Scotland employer: OCO.eu
OCO is an exceptional employer, recently recognised in the Times 100 Best Places to Work, offering a vibrant and supportive work culture that prioritises the wellbeing of its partners. With a commitment to professional growth through world-class training programmes and a strong emphasis on teamwork and community impact, OCO provides a fulfilling environment for Store Managers to thrive and make a meaningful difference. The company also champions a Living Wage policy, ensuring competitive benefits such as 28 days holiday and food & drink discounts, making it an attractive choice for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Glasgow, Scotland
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like OCO.eu. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to OCO.eu
Don't be shy about reaching out to OCO.eu directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Store Manager in Glasgow, Scotland
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about OCO.eu and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at OCO.eu
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
