PCH Care Co-ordinator

Overview

Clinical under the direction of a senior clinician, add patient care plans. Use electronic systems to input and access information as required by the senior clinician. Receive and gather complex sensitive information and accurately document the information. Under the supervision of a senior clinician, undertake communication to identify the needs of the patient or referrer to ensure all information is gathered, documented and forwarded on using the correct pathway following ECCH process. Liaise directly with social care colleagues to ensure appropriate patient response. Under the supervision of a senior clinician, conduct patient deferred visit calls where appropriate. Liaise with professional colleagues both within the team/organisation and with external partners. Recognise the extent of competency and identify when referral to a clinician is required in accordance with agreed standard operating procedures. Undertake calls to inform patients of deferred visits.

Responsibilities

• Professional: Be able to communicate with patients, clients and relatives, with an excellent telephone manner, handling PCH triage and related enquiries.
• Monitor PCH monthly planner and caseloads to ensure all visits are allocated, identifying any patients that may be missed.
• Data quality check waiting lists and conduct Lone worker checks for the PCH.
• Monitor and follow up on PCH equipment tasks and ensure that follow up actions from calls, emails, correspondence, referrals and other contacts are progressed efficiently and effectively.
• Signpost callers onto other appropriate services as directed.
• Record details of all contacts with patients and other professionals using SystmOne (S1) as appropriate.
• Communicate positively and effectively, be adaptable, work with integrity and be trustworthy.
• Work as part of a team and contribute to improving the health and well-being of the populations served.
• Active participation in staff appraisal and contribute to improvement, transformation and innovations of services.
• Contribute to a work environment marked by pride, enthusiasm and collaboration.
• Understand multidisciplinary and integrated working and own individual responsibilities while developing team objectives.
• Work to support data collection and audit and contribute to financial performance and target delivery.

Values and Behaviours

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. Our Values outline the core behaviours as CARE: Compassion, Action, Respect and Everyone. Underpinning our Values are our Signature Behaviours: Compassion – We Listen, We Learn, We Lead; Action – My Accountability, My Responsibility; Respect – Respect Our Resources: People, Time and Money; Everyone – Work Together, Achieve Together. These must be considered as an essential part of the job role and apply to all staff.