Senior Quality Nurse Intermediate Care in Lowestoft

Overview

Support delivery of ECCH's Organisational Strategy, embedding the Proud to CARE objectives across Intermediate Care and related pathways. Provide assurance on quality and safety through clinical audit, observation, and data review, supporting services to identify trends and implement improvements. Lead thematic analysis of incidents, complaints, and patient and carer feedback, ensuring learning is captured, shared, and acted upon. Contribute to governance processes, supporting teams to prepare for and respond to internal and external inspections (e.g. CQC). Support clinical risk management and help develop improvement plans addressing emerging risks or priority themes. Strengthen quality oversight through proactive collaboration with operational and multidisciplinary leaders.

Patient and Carer Experience

Champion the voice of patients and carers across Intermediate Care, ensuring their experiences drive improvement and innovation. Promote co-production and the inclusion of people with lived experience in service design and evaluation. Use feedback, compliments, and stories to recognise excellence and celebrate what matters to patients and families. Support ECCH's ambition to embed Patient and Carer Experience as a key indicator of quality, value, and compassionate care.

Responsibilities

• Provide visible, compassionate leadership to inspire confidence and excellence across Intermediate Care teams.
• Empower staff to deliver a rehabilitation-focused model of care, enabling patients to maintain independence, recover function, and prevent avoidable deconditioning.
• Promote best practice in holistic assessment, documentation, infection prevention, and medicines management.
• Facilitate reflective practice, supervision, and shared learning to build staff capability, confidence, and accountability.
• Model ECCH's values and inclusive culture, supporting professional development, wellbeing, and revalidation across teams.

Improvement, Empowerment & Innovation

• Lead or support quality improvement projects aligned with ECCH's strategic priorities and Proud to CARE objectives.
• Apply improvement science (e.g. PDSA cycles, driver diagrams) to deliver measurable changes in safety, experience, and outcomes.
• Empower teams to own quality and improvement activity, embedding a sense of professional pride and autonomy in practice.
• Use data, dashboards, and patient stories to identify opportunities, celebrate success, and sustain improvement.
• Share learning and innovation through ECCH quality networks, communities of practice, and external forums.

Collaboration & Partnership Working

• Build strong, effective relationships across clinical, operational, and corporate teams to ensure alignment and collective accountability.
• Work collaboratively with the Head of Patient Safety, Professional Educational Lead, and Pharmacy Team to strengthen safe, effective, and person-centered care delivery.
• Contribute to system-level quality and rehabilitation workstreams, collaborating with ICB, local authority, and voluntary sector partners.
• Represent ECCH's community-based excellence and innovation in external meetings, promoting the role of Intermediate Care in integrated pathways.

Values & Behaviours

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders, and colleagues. All members of staff should consider these as an essential part of their job role. Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone. Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead | Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.