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- Tasks: Support patient care by coordinating information and liaising with healthcare professionals.
- Company: Join a compassionate team at East Coast Community Healthcare CIC.
- Benefits: Gain valuable experience, develop skills, and contribute to community health.
- Why this job: Make a real difference in patients' lives while working in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Be part of a collaborative team focused on improving health and well-being.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Clinical under the direction of a senior clinician, add patient care plans. Use electronic systems to input and access information as required by the senior clinician. Receive and gather complex sensitive information and accurately document the information. Under the supervision of a senior clinician, undertake communication to identify the needs of the patient or referrer to ensure all information is gathered, documented and forwarded on using the correct pathway following ECCH process. Liaise directly with social care colleagues to ensure appropriate patient response. Under the supervision of a senior clinician, conduct patient deferred visit calls where appropriate. Liaise with professional colleagues both within the team/organisation and with external partners. Recognise the extent of competency and identify when referral to a clinician is required in accordance with agreed standard operating procedures. Undertake calls to inform patients of deferred visits.
Responsibilities
- Be able to communicate with patients, clients and relatives, with an excellent telephone manner, handling PCH triage and related enquiries.
- Monitor PCH monthly planner and caseloads to ensure all visits are allocated, identifying any patients that may be missed.
- Data quality check waiting lists and conduct Lone worker checks for the PCH.
- Monitor and follow up on PCH equipment tasks and ensure that follow up actions from calls, emails, correspondence, referrals and other contacts are progressed efficiently and effectively.
- Signpost callers onto other appropriate services as directed.
- Record details of all contacts with patients and other professionals using SystmOne (S1) as appropriate.
- Communicate positively and effectively, be adaptable, work with integrity and be trustworthy.
- Work as part of a team and contribute to improving the health and well-being of the populations served.
- Active participation in staff appraisal and contribute to improvement, transformation and innovations of services.
- Contribute to a work environment marked by pride, enthusiasm and collaboration.
- Understand multidisciplinary and integrated working and own individual responsibilities while developing team objectives.
- Work to support data collection and audit and contribute to financial performance and target delivery.
Values and Behaviours
All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. Our Values outline the core behaviours as CARE: Compassion, Action, Respect and Everyone. Underpinning our Values are our Signature Behaviours: Compassion – We Listen, We Learn, We Lead; Action – My Accountability, My Responsibility; Respect – Respect Our Resources: People, Time and Money; Everyone – Work Together, Achieve Together. These must be considered as an essential part of the job role and apply to all staff.
PCH Care Co-ordinator in London employer: OCM Ireland
Contact Detail:
OCM Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PCH Care Co-ordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work at East Coast Community Healthcare. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you can demonstrate your compassion and teamwork skills, as these are key values for the role. Practise with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with SystmOne and other electronic systems mentioned in the job description. Being comfortable with these tools will give you an edge during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at ECCH!
We think you need these skills to ace PCH Care Co-ordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the PCH Care Co-ordinator role. We want to see how you can bring compassion, action, respect, and teamwork to the table!
Show Off Your Communication Skills: Since this role involves a lot of communication with patients and colleagues, be sure to showcase your excellent telephone manner and ability to handle sensitive information. We love seeing examples of how you've effectively communicated in past roles!
Be Detail-Oriented: Accuracy is key in this position, so make sure your application is free from typos and errors. We appreciate candidates who pay attention to detail, especially when it comes to documenting important information.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at OCM Ireland
✨Know Your Role
Make sure you thoroughly understand the responsibilities of a PCH Care Co-ordinator. Familiarise yourself with patient care plans, electronic systems like SystmOne, and the importance of effective communication with both patients and colleagues. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Demonstrate Compassion and Teamwork
Since the role emphasises values like compassion and teamwork, prepare examples from your past experiences where you've shown these qualities. Think about times when you listened to someone’s needs or worked collaboratively to achieve a goal. This will highlight your alignment with the company's core values.
✨Practice Your Communication Skills
Given the importance of an excellent telephone manner in this role, practice how you would handle various scenarios. You might want to role-play with a friend or family member, focusing on clarity, empathy, and professionalism. This will help you feel more at ease during the actual interview.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, patient care processes, and how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
