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- Tasks: Coordinate patient journeys and provide exceptional service in a dynamic healthcare environment.
- Company: Join a leading eye care clinic known for excellence and innovation.
- Benefits: Competitive salary, company events, pension, health programmes, and employee discounts.
- Why this job: Make a real difference in patients' lives while working with top eye surgeons.
- Qualifications: GCSEs in English and Maths, plus experience as a Medical Secretary.
- Other info: Exciting opportunity for career growth in a supportive team.
The predicted salary is between 30500 - 31500 £ per year.
Background: Established in December 2018, Ophthalmic Consultants of London (OCL) was formed from the merger of 3 highly successful, world recognised eye surgeons offering our patients premium vision correction. We offer specialist consultations, diagnostics, laser eye surgery and lens surgical treatments from our flagship clinic in Central London as well as clinics in the surrounding areas and Hertfordshire. Our mission is: To take personalised eye care to a new level of excellence and expertise and to be a model for collaborative working amongst the UK's top consultant eye surgeons. To ensure the OCL brand is synonymous with the best sub-specialist eye care available anywhere in the World and at the forefront of research into innovative technologies and techniques.
As Patient Co-ordinator you are a key member of the team with responsibility for making the patients vision correction journey a first-class experience. You will act as a support to our OCL consultant and provide a high standard of service to our patient by coordinating surgery and follow up bookings, managing the consultant diary for both consultations and surgeries along with other secretarial administration duties.
Key Responsibilities:
- Demonstrate our core OCL values of trust, teamwork and excellence.
- Deliver an exceptional customer service to our patients and counsel them for surgery by providing clear, concise details about manage expectations.
- Drive surgery bookings to meet targets.
- Support our consultants administrational needs.
- Manage all bookings/clinical diary in accordance with company procedures.
- Liaise with patients using their preferred method of communication (phone, email, text, Intercom) prior to tests and investigations to inform them of all necessary requirements.
- Act as a point of contact for patients, their families and carers and help with any questions or concerns they have about their care.
- Maintain accurate patient records and up to date information on the company IT systems (Medisight and Compucare).
- Manage patient queries, ensuring accurate and timely responses are provided.
- Maintain optimum knowledge on procedures performed, price agreements and billing methods.
- Book patients for surgery in line with clinic guidelines, generate confirmation letters and a surgery pack either by email or post.
- Actively encourage patients to provide written feedback testimonials on the company review sites. (Trust pilot, google, social media)
- Cover the office phone calls as required and answer calls in a friendly professional manner.
- Perform any other duties as requested from time to time commensurate with this role.
Person Specification
Essential Criteria
- GCSE's in English Language and Mathematics (or equivalent).
- Proficient computer skills, including Microsoft Office packages.
- Strong organisational skills with the ability to prioritise workloads to meet competing deadlines.
- Previous Experience of working in an eye related organisation.
- Excellent attention to detail.
- Excellent written and verbal communication skills.
- Ability to maintain strict confidentiality in all aspects of company and patient information.
- Flexible approach and ability to multi-task with strong attention to detail.
- Strong judgment, decision-making and problem-solving skills.
- Energetic and self-disciplined with a passion for excellent customer service.
- A confident team player that demonstrates strict adherence to processes and protocols.
- Positive attitude with a drive to meet targets.
Job Types: Full-time, Permanent
Pay: £30,500.00-£31,500.00 per year
Benefits: Company events, Company pension, Employee discount, Health & wellbeing programme, Sick pay, Transport links
Ability to commute/relocate: London W1G 9TF: reliably commute or plan to relocate before starting work (required)
Education: GCSE or equivalent (required)
Experience: Medical Secretary: 1 year (required)
Location: London W1G 9TF (required)
Work Location: In person
Medical Secretary Patient Co-Ordinator employer: OCL Vision
Contact Detail:
OCL Vision Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Secretary Patient Co-Ordinator
✨Tip Number 1
Get to know the company inside out! Research Ophthalmic Consultants of London, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your communication skills! As a Patient Co-ordinator, you'll be the friendly face for patients. Role-play with a mate or in front of the mirror to nail down how you’d explain procedures and manage expectations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at OCL.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to that first-class patient experience.
We think you need these skills to ace Medical Secretary Patient Co-Ordinator
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your organisational skills and attention to detail in your application. We want to see how you can manage multiple tasks while keeping everything running smoothly!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the key responsibilities and values mentioned in the job description. Show us why you’re the perfect fit for our team at OCL.
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so make sure you get to the point while still showcasing your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at OCL Vision
✨Know Your Stuff
Make sure you brush up on the specific procedures and services offered by Ophthalmic Consultants of London. Understanding their mission and values will help you align your answers with what they’re looking for in a Patient Co-ordinator.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you’ve delivered exceptional customer service. Highlight how you managed patient queries or concerns, as this role is all about providing a first-class experience for patients.
✨Be Organised and Detail-Oriented
Since the role involves managing diaries and bookings, demonstrate your organisational skills during the interview. You could mention tools or methods you use to stay organised and ensure accuracy in your work.
✨Practice Communication
As a Patient Co-ordinator, clear communication is key. Practice explaining complex information in a simple way, as you’ll need to counsel patients about their surgery options. This will show your ability to connect with patients effectively.