At a Glance
- Tasks: Provide hands-on telecom support and resolve technical issues for diverse clients.
- Company: Join a leading UK and Ireland connectivity provider with a focus on innovation.
- Benefits: Competitive salary, pension, structured training, and free on-site parking.
- Other info: Dynamic team environment with opportunities for professional growth and development.
- Why this job: Gain exposure to cutting-edge telecom technologies and enhance your technical skills.
- Qualifications: 2-3 years in telecom support with experience in UCaaS and data connectivity.
The predicted salary is between 30000 - 35000 £ per year.
Mid-level telecom support role based full-time in Belfast.
Salary: £30,000 to £35,000 depending on experience.
Platforms: Gamma Horizon, Microsoft Teams Calling, LG iPECS, Cisco Webex and SIP.
BUPA private healthcare, pension, structured training and ongoing product certifications.
Join a specialist UK and Ireland connectivity and communications provider supporting multi-site businesses across healthcare, logistics and professional services.
About the Company:
Our client is a specialist business connectivity and communications provider operating across the UK and Ireland, supporting organisations in healthcare, professional services, logistics, manufacturing, and multi-site environments. They deliver hosted telephony, data connectivity, unified communications, and managed networking solutions to customers where reliable communication is critical to daily operations. With over a decade of expertise and a culture built on accountability, continuous improvement, and high standards, they invest in people who take ownership and develop their technical capability over time.
The Role:
This is a hands-on technical support role within a specialist telecom team, covering the full spectrum of support complexity from routine requests through to complex escalations. You will own tickets end-to-end, engage directly with carriers and suppliers, and work closely with Engineering and Sales colleagues to deliver strong customer outcomes. The role is well suited to someone who enjoys varied, technical work, takes pride in diagnosing faults thoroughly, and wants consistent exposure to modern UCaaS and connectivity platforms.
Key Responsibilities:
- Own and resolve telecom support tickets end-to-end, from routine requests through to complex technical escalations.
- Diagnose and resolve hosted telephony, UCaaS, and data connectivity faults across Gamma Horizon, LG iPECS, Cisco Webex, and Microsoft Teams Calling.
- Configure and troubleshoot routers, firewalls, switches, and local network infrastructure for business clients.
- Diagnose broadband, FTTP, SIP trunk, and connectivity faults, managing incidents through to full resolution.
- Escalate and manage supplier and carrier incidents with partners including Gamma, Openreach, and Viatel.
- Maintain accurate ticket records and technical documentation within CRM and support systems.
- Share knowledge and provide technical guidance to colleagues across the support team.
- Collaborate with Engineering and Sales to deliver successful outcomes for customers.
What You'll Need:
- 2 to 3 years' experience in a telecom support or technical engineering role within a telecoms or communications provider.
- Hands-on experience with UCaaS and hosted telephony platforms such as Gamma Horizon, Microsoft Teams Calling, LG iPECS, Cisco Webex, or SIP.
- Experience supporting data connectivity products including broadband, FTTP, Ethernet, and SIP trunks.
- Solid networking fundamentals covering TCP/IP, VLANs, routing, and switching.
- Confident configuring and troubleshooting routers and diagnosing connectivity issues.
- Strong verbal and written communication skills, able to translate technical detail clearly for customers and colleagues.
Desirable / Nice to Have:
- Experience with DrayTek, TP-Link, or Ubiquiti networking equipment.
- Carrier and supplier escalation experience with Gamma, Openreach, or Viatel.
- Microsoft 365 administration knowledge.
Why Apply?
- Salary of £30,000 to £35,000 depending on experience.
- Company pension.
- Structured onboarding with ongoing product certifications and supplier training.
- Cycle to work scheme and free on-site parking.
- Exposure to the latest telecom technologies in a professional, high-performance environment.
Telecoms Support Engineer employer: Ocho
Join a dynamic and innovative digital consultancy that champions a remote-first work culture, offering exceptional benefits such as a competitive salary, generous annual leave, and a commitment to professional development. With a focus on quality and collaboration, you'll thrive in an environment that values your expertise and provides the autonomy to shape QA processes while working on complex, multi-component systems alongside a talented team in Northern Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Telecoms Support Engineer
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Ocho and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Ocho.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Telecoms Support Engineer
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Ocho.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Ocho.
How to prepare for a job interview at Ocho
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
