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For Companies At a Glance
- Tasks: Lead and optimise tech operations, ensuring top-notch service delivery and product rollouts.
- Company: Join a £1B+ turnover market leader known for innovation and customer-first approach.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and long-term career growth opportunities.
- Why this job: Make a real impact in a collaborative culture while shaping core operational functions.
- Qualifications: Extensive experience in tech operations leadership and managing cross-functional teams required.
- Other info: Connect with Chris Ryan for an informal chat about your career opportunities.
The predicted salary is between 48000 - 84000 £ per year.
Ocho People are proud to be partnering with their exclusive client, one of Northern Ireland's most successful homegrown businesses—a true market leader with an impressive £1B+ turnover and a growing global footprint. Known for its innovation, technical excellence, and customer-first approach, the company is entering an exciting new chapter of strategic expansion.
The Role: We're looking for a Senior Technology Operations Manager to lead the delivery and optimisation of operational processes across installations, support, and training functions. This is a high-impact, strategic leadership role at the heart of the business—ensuring world-class service delivery and flawless product rollouts. You'll be instrumental in bridging technical operations with strategic planning, driving efficiency, and scaling service functions to support continued growth.
Key Responsibilities:
- Lead and oversee all technical operations, including product installations, customer support, and training services.
- Drive the successful rollout of new products, ensuring delivery excellence across all customer touchpoints.
- Build and implement scalable, technology-driven operational strategies to support business growth.
- Champion continuous improvement by identifying inefficiencies and implementing data-driven solutions.
- Collaborate cross-functionally with product, engineering, and commercial teams to align operational goals.
- Hire, train, and develop high-performing teams with a focus on quality, innovation, and performance.
- Maintain high standards of service delivery while driving operational agility and resilience.
- Lead the transformation of operational capabilities through effective use of tools, systems, and insights.
About You:
- Extensive experience in technical operations leadership, ideally within a tech-enabled or product-led business.
- Proven track record in leading cross-functional teams across installation, support, and/or training.
- Strategic thinker with strong execution skills—comfortable leading at both a high and detailed level.
- Experience managing complex, large-scale product rollouts.
- Strong leadership, people development, and communication skills.
- Confident leveraging technology and analytics to drive operational efficiency.
What's on Offer:
- The opportunity to shape, lead, and scale core operational functions.
- A collaborative, innovative working culture and the chance to make a real impact.
- Hybrid working with HQ based in Northern Ireland.
- Competitive salary, bonus, and long-term career progression opportunities.
Please apply via this link or reach out to Chris Ryan directly for an informal chat via LinkedIn or WhatsApp. Chris has proudly worked in the Tech recruitment industry for over 20 years, successfully delivering on challenging IT recruitment campaigns in global IT software companies in the US, UK, and Ireland. If you would like a discussion on how we can support your career or hiring needs, please get in touch.
Skills: Information Management, Technology Leadership, Management
Technology Operations Manager employer: Ocho
Contact Detail:
Ocho Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in technology operations and product rollouts. Understanding the current landscape will help you speak confidently about how you can contribute to the company's strategic expansion.
✨Tip Number 2
Network with professionals in the tech industry, especially those who have experience in operational leadership roles. Engaging with them can provide insights into the challenges and expectations of the role, which you can leverage during discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven efficiency and implemented data-driven solutions in previous roles. Highlighting your achievements will demonstrate your capability to lead and optimise operations effectively.
✨Tip Number 4
Showcase your leadership style and people development skills during any conversations. The company is looking for someone who can build high-performing teams, so be ready to share your approach to mentoring and team building.
We think you need these skills to ace Technology Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in technical operations leadership. Focus on specific achievements related to product installations, customer support, and training services that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic thinking and execution skills. Mention your experience in managing complex product rollouts and how you can drive operational efficiency through technology and analytics.
Highlight Leadership Experience: In your application, emphasise your ability to lead cross-functional teams. Provide examples of how you've developed high-performing teams and maintained high standards of service delivery in previous roles.
Showcase Continuous Improvement Initiatives: Discuss any past initiatives where you identified inefficiencies and implemented data-driven solutions. This will demonstrate your commitment to continuous improvement and operational agility, which is crucial for this role.
How to prepare for a job interview at Ocho
✨Understand the Company Culture
Before your interview, take some time to research the company's culture and values. This will help you align your answers with what they prioritise, especially their customer-first approach and innovation.
✨Showcase Your Leadership Experience
Be prepared to discuss specific examples of how you've led cross-functional teams in the past. Highlight your experience in managing complex product rollouts and how you drove operational efficiency.
✨Demonstrate Strategic Thinking
Think about how you can contribute to the company's strategic expansion. Prepare to discuss your approach to building scalable, technology-driven operational strategies that support business growth.
✨Prepare for Behavioural Questions
Expect questions that assess your leadership style and problem-solving abilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses and provide clear, concise examples.
