At a Glance
- Tasks: Lead a dynamic team providing Level 2 support for trading applications in a fast-paced environment.
- Company: Join a world-leading market infrastructure provider with a global presence.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Be part of a transformative journey towards cloud solutions and automation.
- Why this job: Make a real impact in financial services while driving innovation and efficiency.
- Qualifications: Proven leadership in production support and strong technical skills in cloud and scripting.
The predicted salary is between 60000 - 75000 £ per year.
Our client is a world-leading provider of market infrastructure, connecting clients to global financial and commodities markets through data, liquidity, and electronic trading solutions. Operating across more than 60 offices in 27 countries, they are one of the largest organisations of their kind in the world. They are looking for a Production Support Team Lead to join their Belfast office.
The team provides Level 2 support for a large estate of trading applications, operating in a high-profile, business-facing environment. This is a hands-on technical leadership role, and the successful candidate will serve as the local escalation point for production issues whilst leading a small but critical Belfast-based team through a period of significant change. A background in financial services or fintech is strongly preferred.
What You'll Do- Lead and manage the Belfast-based Level 2 support team within a global production function spanning the UK, US, and Manila.
- Take ownership of change management activity, including CAB processes, change review cadence, and weekend change execution.
- Manage Incident, Problem, and Change Management across trading application stacks in both cloud and on-prem environments.
- Act as the escalation point for complex production issues, providing deep-dive analysis and working closely with EMEA and US teams.
- Drive automation initiatives using scripting tools (Python, PowerShell, Bash, Perl, SQL) to reduce manual effort and improve operational efficiency.
- Support the team's transition to cloud, with the environment moving towards approximately 90% cloud coverage.
- Monitor and administer application performance, with exposure to observability tooling (currently transitioning from AppDynamics to Grafana).
- Produce clear documentation including runbooks, troubleshooting guides, and installation procedures.
- Coach and develop the team, manage performance, and maintain a healthy working culture under a demanding operational rota.
- Proven experience leading a Level 2 production support team (L1 management experience alone will not be sufficient).
- Strong technical skills across Windows Server and Unix/Linux environments.
- Solid SQL skills (T-SQL, SSMS) and working knowledge of networking tools.
- Hands-on experience with change management processes and tooling (CAB, ITIL-based frameworks).
- Scripting experience in PowerShell, Bash, or Perl.
- Familiarity with monitoring and observability platforms, and automation tooling such as Ansible, Jenkins, or TFS.
- Experience supporting applications in cloud environments (AWS, Kubernetes/EKS preferred).
- Knowledge of HTML, JavaScript, or CSS.
- Exposure to CI/CD pipelines and DevOps practices.
- Database optimisation experience.
Please apply now if you meet the above criteria, or contact Andrew Harrison directly.
Skills: Windows, Linux, Unix, SQL, Networking, Scripting, ITILBenefits: Work From Home
Production Support Team Lead employer: Ocho
As a world-leading provider of market infrastructure, our client offers an exceptional work environment in Belfast, where innovation meets collaboration. Employees benefit from a hybrid working model, competitive remuneration, and opportunities for professional growth within a dynamic team that is pivotal to the company's success. With a strong focus on employee development and a culture that embraces change, this role provides a unique chance to lead a talented team while driving significant advancements in production support.
StudySmarter Expert Advice🤫
We think this is how you could land Production Support Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services or fintech sectors. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your technical skills, especially around Windows Server, Unix/Linux, and SQL. We want you to shine when discussing your experience with change management and automation tools.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've managed teams and handled complex production issues. We love hearing about your coaching experiences and how you've fostered a positive team culture.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who are ready to take on exciting challenges in a hybrid work environment.
We think you need these skills to ace Production Support Team Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Production Support Team Lead role. Highlight your experience in leading Level 2 support teams and any relevant technical skills, especially in financial services or fintech. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that demonstrate your leadership and technical skills, and don’t forget to show your enthusiasm for the role and our company.
Showcase Your Technical Skills:Since this role requires strong technical skills, make sure to highlight your experience with Windows Server, Unix/Linux, SQL, and any scripting languages you know. We love seeing candidates who can drive automation initiatives, so share any relevant projects you've worked on!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Ocho
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in Windows Server, Unix/Linux environments, and SQL. Be ready to discuss specific scenarios where you've used these skills in a production support context.
✨Showcase Your Leadership Experience
Prepare examples that highlight your experience leading a Level 2 support team. Talk about how you've managed change processes and dealt with complex production issues, as this role requires strong leadership in a high-pressure environment.
✨Demonstrate Your Problem-Solving Skills
Be ready to walk through your approach to incident and problem management. Use real-life examples to illustrate how you've tackled challenging situations, particularly in trading applications or cloud environments.
✨Get Familiar with Their Tools
Research the tools mentioned in the job description, like AppDynamics, Grafana, and any scripting languages they use. Showing that you understand their tech stack will demonstrate your genuine interest in the role and readiness to hit the ground running.
