At a Glance
- Tasks: Lead the End User Services team and manage IT support operations in Belfast.
- Company: Globally recognised financial markets business with a strong presence in Belfast.
- Benefits: Salary up to £47,000, hybrid working, and opportunities for professional growth.
- Other info: Opportunity to lead innovative AI programmes and drive service improvements.
- Why this job: Make a real impact in a high-visibility role within a complex, tech-driven environment.
- Qualifications: 5-7 years in supervisory roles, hands-on technical experience, and strong communication skills.
The predicted salary is between 47000 - 47000 € per year.
A senior IT leadership role within a globally recognised financial markets business.
Ownership of all end user services across the Belfast site with a broad technical scope: desktop, mobile, applications, ITIL-aligned ITSM.
Hybrid working model with a salary up to £47,000 (flexibility available for the right candidate).
About Our Client
Our client is one of the world's largest providers of market infrastructure, operating across more than 60 offices in 27 countries with over 5,000 employees globally. They connect clients to financial and commodities markets at scale and are a well-established presence in Belfast. Technology is central to how their business operates, and the IT function plays a direct role in keeping critical trading and broking operations running.
The Role
This is a senior End User Services leadership position with full responsibility for site-level IT support in Belfast. You will lead a local team, oversee day-to-day operations for both broking and non-broking populations, and act as deputy to regional End User Services leadership. The role sits at the intersection of hands-on technical ownership and operational management, with real visibility across the business. Someone who thrives on accountability, structure, and high service standards will do well here.
Key Responsibilities
- Lead and manage the Belfast End User Services team, setting the standard for service quality and professionalism.
- Own all end-user facing IT services across desktop computing, mobile devices, and end-user applications.
- Manage incidents, service requests, problems, and changes in line with ITIL-aligned processes.
- Collaborate with Infrastructure, Architecture, IT Security, and Facilities teams to deliver a joined-up end-user experience.
- Drive continuous service improvement through process optimisation, automation, and tooling enhancements.
- Own local project delivery and technology rollouts, coordinating team resources to support regional and global initiatives.
- Maintain and report on service delivery metrics to track performance and support management reporting.
- Act as site lead for cross-functional innovation and AI programmes.
What You Will Need
Essential
- 5 to 7 years of experience in a supervisory or team leadership role within End User or Desktop Support.
- Hands-on technical experience across Windows desktop environments, Active Directory, SCCM/App-V, and end-user hardware.
- Working knowledge of ITIL-aligned IT Service Management processes.
- Experience in large, complex organisations, ideally within financial services or regulated environments.
- Strong written and verbal communication skills, including the ability to convey technical detail to non-technical stakeholders.
- Right to work in the UK.
Nice to Have
- Experience supporting broking or front-office user populations.
- Exposure to service automation or tooling improvement initiatives.
- Previous experience contributing to regional or global technology rollouts.
Why Apply
- Salary up to £47,000 with flexibility for the right candidate.
- Hybrid working model with Belfast city centre office.
- Senior site-level ownership within a globally recognised business.
- High-visibility role with real scope to influence service quality and direction.
- Work across a technically complex, business-critical environment.
- Opportunity to lead cross-functional innovation and AI programmes at site level.
Interested? Reach out.
End User Support Site Lead in Newtownabbey employer: Ocho
As a leading provider of market infrastructure, our company offers an exceptional work environment in Belfast, where technology is at the heart of our operations. Employees benefit from a hybrid working model, competitive salary up to £47,000, and the opportunity to lead a dedicated team in a high-visibility role that directly influences service quality. With a strong focus on professional growth and innovation, we foster a culture of accountability and collaboration, making us an attractive employer for those seeking meaningful and rewarding careers in IT leadership.
StudySmarter Expert Advice🤫
We think this is how you could land End User Support Site Lead in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re proactive and keen to join our team!
We think you need these skills to ace End User Support Site Lead in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of End User Support Site Lead. Highlight your leadership experience and technical skills that align with the job description, especially in ITIL processes and desktop support.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams and improved service quality in previous positions, and don’t forget to show your enthusiasm for the hybrid working model!
Showcase Your Communication Skills:Since strong communication is key, make sure your application reflects your ability to convey technical details clearly. Use straightforward language and avoid jargon where possible, especially if you’re discussing complex IT concepts.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Ocho
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows desktop environments, Active Directory, and SCCM/App-V. Be ready to discuss how you've used these tools in past roles, as this will show your hands-on experience and understanding of the tech landscape.
✨Demonstrate Leadership Skills
Since this role involves leading a team, think about examples from your previous experience where you've successfully managed a team or project. Highlight your ability to set standards for service quality and professionalism, as well as how you've driven continuous improvement in your past roles.
✨Communicate Clearly
You’ll need to convey technical details to non-technical stakeholders, so practice explaining complex concepts in simple terms. This will not only showcase your communication skills but also demonstrate your ability to bridge the gap between technical and non-technical teams.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing incidents or service requests. Think through your approach to problem-solving and be ready to discuss how you would apply ITIL-aligned processes in real-world scenarios.
