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For Companies At a Glance
- Tasks: Lead strategic accounts, drive retention, and mentor the Customer Success team.
- Company: Fast-growing tech scale-up with a collaborative and purpose-driven culture.
- Benefits: Competitive salary of £120k+, hybrid working, and professional development opportunities.
- Other info: High-trust environment with genuine commercial ownership and career growth potential.
- Why this job: Join a dynamic team and make a real impact in a thriving industry.
- Qualifications: 10+ years in Senior Customer Success or Account Management with strong negotiation skills.
The predicted salary is between 120000 - 120000 £ per year.
A Director-level Customer Success role at a fast-growing tech scale-up, owning a portfolio of strategic enterprise accounts across finance, insurance, and technology.
Salary: £120k+ dependent on experience. Hybrid working with a Belfast base.
About the Company
Our client is a leading provider of technical and professional solutions, partnering with some of the world's largest organisations in finance, insurance, and technology. Their outcome-driven programmes span AI, data science, and change management, delivered through virtual, in-classroom, and blended formats by experienced, hands-on instructors. It's a fast-moving, purpose-led business with an ambitious growth trajectory and a culture built on collaboration, ownership, and real impact.
The Role
This is a senior Director-level position with full commercial ownership of a portfolio of high-value strategic accounts. You'll be the trusted advisor at C-suite level, driving retention, renewals, and revenue expansion while ensuring clients achieve meaningful business outcomes. Alongside your account responsibilities, you'll play a key leadership role within the Customer Success function, mentoring the team and working closely with the Head of Customer Success to embed best practice and raise commercial capability across the board.
Key Responsibilities
- Own and grow a defined portfolio of strategic accounts with full commercial responsibility for renewals and expansion.
- Lead complex, high-value negotiations including multi-year and enterprise-level agreements.
- Build trusted, long-term relationships with senior and executive-level stakeholders across client organisations.
- Develop and execute tailored account strategies that align customer objectives with company value drivers.
- Maintain rigorous pipeline discipline and accurate forecasting across the portfolio.
- Proactively identify renewal risk early and intervene to protect and strengthen client relationships.
- Mentor and coach Customer Success team members on expansion thinking, negotiation, and strategic account planning.
- Support the Head of Customer Success in developing best-practice playbooks, account planning frameworks, and expansion methodologies.
- Act as a visible role model for senior-level client engagement and commercial ownership.
What You'll Need
Essential:
- 10+ years' experience in Senior Customer Success, Account Management, or Strategic Account roles.
- Proven track record of owning and growing revenue through renewals and expansion.
- Strong commercial acumen and negotiation capability at enterprise level.
- Experience managing complex, multi-stakeholder relationships at C-suite level.
- Previous experience mentoring or developing team members.
- Background working with enterprise or high-value customers in a scaling business.
Nice to Have:
- Experience shaping Customer Success strategy beyond individual accounts.
- Background in tech learning, SaaS, or professional services sectors.
Why Apply?
- Salary £120k+ dependent on experience.
- Hybrid working with a Belfast base.
- Competitive benefits package including professional development and career growth.
- High-trust, high-autonomy environment with genuine commercial ownership.
- Join a fast-growing company with real momentum and a collaborative, purpose-driven culture.
Interested? For more information or to submit your CV, connect with Ryan Quinn on LinkedIn if you have any queries on the role or the timelines.
Customer Success Director in Newtownabbey employer: Ocho
Contact Detail:
Ocho Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Director in Newtownabbey
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships that can lead to opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show them you’re not just another candidate, but someone who genuinely fits into their team.
✨Tip Number 3
Practice your pitch! You need to be able to clearly articulate your experience and how it relates to the role. Focus on your achievements in customer success and how you’ve driven results in previous positions. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to reiterate why you’re the perfect fit.
We think you need these skills to ace Customer Success Director in Newtownabbey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Director. Highlight your experience in managing strategic accounts and any relevant achievements that showcase your commercial acumen.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background aligns with our mission. Be sure to mention your experience with C-suite relationships.
Showcase Your Leadership Skills: Since this role involves mentoring and leading a team, don’t forget to include examples of how you've successfully developed others in your previous roles. We love seeing how you can inspire and elevate those around you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at StudySmarter!
How to prepare for a job interview at Ocho
✨Know Your Numbers
As a Customer Success Director, you'll need to demonstrate your commercial acumen. Be prepared to discuss specific metrics from your previous roles, such as revenue growth percentages, retention rates, and successful negotiation outcomes. This shows you understand the financial impact of your work.
✨Build Rapport with C-Suite
Since you'll be engaging with senior stakeholders, practice building rapport quickly. Research their backgrounds and interests beforehand, and think about how your experience aligns with their business goals. This will help you establish trust and credibility right from the start.
✨Showcase Your Mentoring Skills
Highlight your experience in mentoring and developing team members. Prepare examples of how you've successfully coached others in strategic account planning or negotiation. This not only demonstrates your leadership capabilities but also aligns with the company's focus on collaboration and growth.
✨Prepare for Complex Scenarios
Expect to discuss complex, high-value negotiations during the interview. Think through past experiences where you navigated multi-stakeholder relationships or turned around a renewal risk. Being able to articulate these scenarios will showcase your problem-solving skills and strategic thinking.