At a Glance
- Tasks: Install and maintain IT equipment across Northern Ireland, ensuring top-notch service.
- Company: Reputable IT Managed Services provider with a focus on customer satisfaction.
- Benefits: Competitive salary, bonus potential, and opportunities for professional growth.
- Other info: Dynamic role with flexibility and occasional after-hours work.
- Why this job: Get hands-on experience while travelling and solving real-world tech problems.
- Qualifications: Strong motivation, good communication skills, and a valid driving licence required.
The predicted salary is between 35100 - 42900 £ per year.
Location: Northern Ireland (field-based, extensive daily travel across sites)
About the role
Our client is a well-established, highly regarded IT Managed Services provider serving organisations from multinationals to public sector bodies and smaller businesses. They need a Field Engineer for their Northern Ireland team. This is a field role, not a desk job. You will be on the road daily across Northern Ireland sites, installing and maintaining PCs, printers, scanners, EPOS and network equipment, plus managing stock rotation of faulty spares. A genuine get up and go attitude and comfort with daily driving matters just as much as the technical skill set, if not more.
What we're looking for
- The ideal candidate is a highly motivated self-starter with a strong desire to achieve.
- You will present professionally, have very good interpersonal skills, and bring a strong customer focus to every visit.
- Because this is a customer-driven business, flexibility is essential. You need to be able to react quickly when called upon, and travel is a core part of that.
Technical skills (preferred but not essential)
- Strong technical aptitude and excellent diagnostic skills
- PC hardware and software installation and maintenance
- Experience installing maintenance kits and fuser units
- EPOS installation knowledge
- Experience with Windows operating systems
- VPN setup
- Laptop and PC assembly, printer and network hardware installation, and telephone/IT equipment configuration
- Comms and network experience
- Information security awareness
Education
- Technical certificate, diploma, or equivalent experience
- MCITP desirable
Personal qualities
- Clear, confident communicator with customers, including effective questioning, listening and clarification
- Takes ownership of customer problems through to resolution
- Well organised, with the ability to plan, prioritise and act promptly
- Drives for results, with a sense of urgency and attention to detail
- Works well within a team and shares knowledge with colleagues
- Willing to put in the effort required, including occasional after-hours, weekend or on-call work
Other requirements
- A full, valid driving licence and willingness to travel daily across Northern Ireland sites is essential for this role
- Occasional after-hours support and maintenance work, which may include weekends
- Some heavy lifting involved, for example moving computers, servers and monitors
Salary and benefits
Circa £30,000 basic salary, with on-call allowance and bonus bringing total earnings to approximately £35,000 per year. Please apply now if you are meeting the above criteria, or contact Andrew Harrison directly.
IT Field Service Engineer in London employer: Ocho
As a leading IT Managed Services provider in Northern Ireland, our company offers an exciting opportunity for an IT Field Service Engineer to thrive in a dynamic field-based role. We pride ourselves on fostering a supportive work culture that values flexibility, teamwork, and professional growth, ensuring our employees are equipped with the skills and resources needed to excel. With competitive salaries, performance bonuses, and the chance to work across diverse sites, we provide a rewarding environment for those eager to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Service Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ocho values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ocho might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ocho!
✨Direct Apply to Ocho
Let's not forget to apply directly through the Ocho website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Service Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ocho.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ocho. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ocho
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
