At a Glance
- Tasks: Troubleshoot and resolve technical challenges in cloud security for clients.
- Company: Join a pioneering cloud security platform making waves in Northern Ireland.
- Benefits: Enjoy remote work flexibility and continuous training opportunities.
- Other info: Dynamic role with excellent career growth potential in the cybersecurity landscape.
- Why this job: Be the first key support hire and shape customer success in a fast-growing company.
- Qualifications: 2-4 years in technical support with strong knowledge of MySQL, Linux, and cloud environments.
The predicted salary is between 30000 - 40000 € per year.
Ocho is proud to be partnering exclusively with a next-generation Cloud Security Platform making its exciting entry into Northern Ireland. This pioneering company redefines cloud security by leveraging runtime context to identify and prioritize risks with unmatched accuracy. Powered by eBPF-based sensors, their solution provides agentless cloud posture discovery, real-time threat protection, and integrated API security - ensuring teams focus on what truly matters.
This is a fantastic opportunity to join a cutting-edge cybersecurity scale-up as their first key Support hire in Belfast - shaping the future of customer success in the region.
Role: Technical Support EngineerAs a Technical Support Engineer, you will be the go-to expert for troubleshooting, problem-solving, and customer care. You will support clients across dynamic cloud environments, ensuring their experience is seamless and impactful.
What you will do:- Provide fast, accurate support via Slack, chat, and email to resolve technical challenges.
- Diagnose complex problems and collaborate with R&D/Product teams on escalations.
- Build trusted relationships while educating customers on features and best practices.
- Document solutions, maintain support records, and contribute to knowledge sharing.
- Stay at the forefront of cloud security through continuous training and development.
- Champion customer satisfaction, ensuring issues are resolved with precision and care.
- 2-4 years' experience in roles such as Technical Support, Technical Account Manager, or Escalation Engineer (not internal IT).
- Strong knowledge of MySQL, Linux, networking, Docker, and Kubernetes.
- Familiarity with OpenSearch, Grafana, and related troubleshooting tools.
- A background in cybersecurity, especially within cloud environments.
This is your chance to become the first key support hire in Belfast for a fast-growing, innovative cybersecurity leader and make an impact in Northern Ireland's cloud security landscape.
Skills: technical support, cyber security, product support, escalation engineer
Benefits: Work From Home
Technical Support Engineer - Cloud Security in Lisburn employer: Ocho
Ocho is an exceptional employer, offering a unique opportunity to be part of a pioneering Cloud Security Platform in Belfast. With a strong focus on employee growth and development, the company fosters a collaborative work culture that prioritises customer satisfaction and innovation. As the first key Support hire in the region, you'll play a vital role in shaping the future of cloud security while enjoying the flexibility of hybrid working and continuous training opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer - Cloud Security in Lisburn
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common technical questions and scenarios related to cloud security. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your skills! Create a portfolio or GitHub repository that highlights your projects, especially those involving MySQL, Linux, Docker, and Kubernetes. This will give potential employers a tangible sense of what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our innovative team at Ocho.
We think you need these skills to ace Technical Support Engineer - Cloud Security in Lisburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in technical support and cloud security. We want to see how your skills align with the role, so don’t be shy about showcasing your knowledge of MySQL, Linux, and Docker!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about cloud security and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Problem-Solving Skills:In your application, highlight specific examples where you've successfully diagnosed and resolved technical issues. We’re looking for those who can think on their feet and provide top-notch customer care.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ocho
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MySQL, Linux, Docker, and Kubernetes. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tools, but that you can apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex problems you've diagnosed and resolved. Think about times when you collaborated with R&D or product teams on escalations. This will demonstrate your ability to work under pressure and your commitment to customer satisfaction.
✨Familiarise Yourself with Cloud Security Trends
Stay updated on the latest trends in cloud security, especially those related to agentless cloud posture discovery and real-time threat protection. Being able to discuss current challenges and solutions in the industry will impress your interviewers and show your passion for the field.
✨Practice Your Communication Skills
Since you'll be providing support via Slack, chat, and email, practice explaining technical concepts in a clear and concise manner. Role-play common customer scenarios with a friend to build your confidence in delivering solutions while maintaining a friendly and professional tone.
