At a Glance
- Tasks: Lead a dynamic team providing Level 2 support for trading applications in a fast-paced environment.
- Company: Join a world-leading market infrastructure provider with a global presence.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Be part of a transformative journey towards cloud solutions and automation.
- Why this job: Make a real impact in financial services while driving innovation and efficiency.
- Qualifications: Proven leadership in production support and strong technical skills in cloud and scripting.
The predicted salary is between 50000 - 65000 £ per year.
Our client is a world-leading provider of market infrastructure, connecting clients to global financial and commodities markets through data, liquidity, and electronic trading solutions. Operating across more than 60 offices in 27 countries, they are one of the largest organisations of their kind in the world. They are looking for a Production Support Team Lead to join their Belfast office.
The team provides Level 2 support for a large estate of trading applications, operating in a high-profile, business-facing environment. This is a hands-on technical leadership role, and the successful candidate will serve as the local escalation point for production issues whilst leading a small but critical Belfast-based team through a period of significant change. A background in financial services or fintech is strongly preferred.
What You'll Do
- Lead and manage the Belfast-based Level 2 support team within a global production function spanning the UK, US, and Manila.
- Take ownership of change management activity, including CAB processes, change review cadence, and weekend change execution.
- Manage Incident, Problem, and Change Management across trading application stacks in both cloud and on-prem environments.
- Act as the escalation point for complex production issues, providing deep-dive analysis and working closely with EMEA and US teams.
- Drive automation initiatives using scripting tools (Python, PowerShell, Bash, Perl, SQL) to reduce manual effort and improve operational efficiency.
- Support the team's transition to cloud, with the environment moving towards approximately 90% cloud coverage.
- Monitor and administer application performance, with exposure to observability tooling (currently transitioning from AppDynamics to Grafana).
- Produce clear documentation including runbooks, troubleshooting guides, and installation procedures.
- Coach and develop the team, manage performance, and maintain a healthy working culture under a demanding operational rota.
Experience
- Proven experience leading a Level 2 production support team (L1 management experience alone will not be sufficient).
- Strong technical skills across Windows Server and Unix/Linux environments.
- Solid SQL skills (T-SQL, SSMS) and working knowledge of networking tools.
- Hands-on experience with change management processes and tooling (CAB, ITIL-based frameworks).
- Scripting experience in PowerShell, Bash, or Perl.
- Familiarity with monitoring and observability platforms, and automation tooling such as Ansible, Jenkins, or TFS.
- Experience supporting applications in cloud environments (AWS, Kubernetes/EKS preferred).
Nice to Have
- Knowledge of HTML, JavaScript, or CSS.
- Exposure to CI/CD pipelines and DevOps practices.
- Database optimisation experience.
Please apply now if you meet the above criteria, or contact Andrew Harrison directly.
Production Support Team Lead in Lisburn employer: Ocho
As a world-leading provider of market infrastructure, our client offers an exceptional work environment in Belfast, where innovation meets collaboration. Employees benefit from a hybrid working model, competitive remuneration, and opportunities for professional growth within a dynamic team that is pivotal to the company's success. With a strong focus on employee development and a culture that embraces change, this role provides a unique chance to lead a talented team while driving significant advancements in production support.
StudySmarter Expert Advice🤫
We think this is how you could land Production Support Team Lead in Lisburn
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services or fintech sectors. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your technical expertise and how it relates to the role. Bring examples of your work, especially around automation and cloud transitions.
✨Tip Number 3
Prepare for the unexpected! In interviews, you might face scenario-based questions about handling production issues. Think through your past experiences and be ready to share how you tackled complex problems and led your team through challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Production Support Team Lead in Lisburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Production Support Team Lead role. Highlight your experience in leading Level 2 support teams and any relevant technical skills, especially in financial services or fintech. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that demonstrate your leadership and technical skills, and don't forget to show your enthusiasm for the role and our company.
Showcase Your Technical Skills:Since this role requires strong technical skills, make sure to highlight your experience with Windows Server, Unix/Linux, SQL, and any scripting languages you know. We love seeing candidates who can drive automation initiatives, so share any relevant projects you've worked on!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Ocho
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in Windows Server, Unix/Linux environments, and SQL. Be ready to discuss your hands-on experience with change management processes and any scripting you've done in PowerShell or Bash. This role is all about being technically savvy, so show them you know your stuff!
✨Showcase Your Leadership Skills
As a Production Support Team Lead, you'll need to demonstrate your ability to lead and manage a team effectively. Prepare examples of how you've coached and developed team members in the past, and be ready to discuss how you maintain a positive working culture, even under pressure.
✨Understand the Business Context
Since this role operates in a high-profile, business-facing environment, it's crucial to understand the financial services or fintech landscape. Research the company and its market position, and be prepared to discuss how your experience aligns with their goals and challenges.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle complex production issues. Think of specific examples where you've successfully managed incidents or driven automation initiatives, and be ready to explain your thought process and the outcomes.
