At a Glance
- Tasks: Lead client relationships and ensure successful delivery of learning programmes.
- Company: Join a dynamic company transforming global financial services and technology.
- Benefits: Competitive salary, clear progression, and hybrid working options.
- Other info: Collaborative culture with genuine ownership of your client portfolio.
- Why this job: Make a real impact by partnering with global clients and shaping their success.
- Qualifications: 8+ years in Customer Success or Account Management with strong communication skills.
The predicted salary is between 70000 - 90000 £ per year.
Senior client-facing role partnering with enterprise organisations on technical and professional learning.
8+ years in Customer Success, Client Services, or Account Management.
Hybrid working from Belfast or UK-based.
Competitive salary, clear progression, and genuine ownership of your client portfolio.
Work with global clients scaling technology, data, and leadership capability.
This is a high-impact, relationship-driven role where you will partner with enterprise clients to ensure the successful delivery of technical and professional learning programmes. You will work closely with talent, learning, and engineering leaders across global organisations, acting as their trusted advisor and helping them develop capability at scale.
Key Responsibilities:
- Own key client relationships and act as their primary point of contact throughout the engagement lifecycle.
- Lead discovery sessions to understand business goals and tailor learning programmes to client needs.
- Ensure successful onboarding and delivery of training solutions, coordinating closely with delivery, operations, and product teams.
- Run ongoing check-ins, performance reviews, and success reporting with clients.
- Identify opportunities to expand partnerships and introduce additional programmes.
- Support contract cycles and ensure documentation is completed on time.
- Maintain CRM accuracy, track pipeline activity, and contribute to case studies and success stories.
- Contribute to process improvement and scalable client-success practices across the business.
What You'll Need:
Essential:
- 8+ years of experience in Customer Success, Client Services, or Account Management.
- Strong communication and stakeholder management skills, with confidence running workshops, discovery sessions, and review meetings at senior level.
- Ability to interpret client needs and translate them into clear delivery plans.
- Skilled at nurturing long-term strategic relationships and identifying opportunities to grow partnerships.
- Highly organised, proactive, and comfortable managing multiple workstreams simultaneously.
- Experience with CRM platforms and Microsoft 365.
Nice to Have:
- Experience with technology-focused or learning-related solutions.
- Background working with global enterprise clients in financial services, insurance, or technology.
Why Apply?
- Competitive salary and benefits with clear development and progression paths.
- Work with global clients scaling technology, data, and leadership capability.
- Genuine autonomy and ownership of your client portfolio.
- Collaborative, supportive culture with hybrid flexibility.
- Grow with a scaling business and help shape the client success function as it develops.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Lead ( Hunter Role ) in Lisburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ocho. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ocho before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Lead ( Hunter Role ) in Lisburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ocho:Your cover letter is your chance to shine! Tell us why you want to work at Ocho specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ocho!
How to prepare for a job interview at Ocho
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
