At a Glance
- Tasks: Lead client engagements from contract to delivery, managing multiple projects simultaneously.
- Company: Dynamic tech firm specialising in regulatory and tax reporting solutions.
- Benefits: Competitive salary, hybrid work model, and a collaborative team environment.
- Other info: Join a small, close-knit team with significant influence on project outcomes.
- Why this job: Make a real impact by shaping client solutions and elevating delivery standards.
- Qualifications: Experience in client-facing technical roles and strong SQL skills.
The predicted salary is between 55000 - 60000 € per year.
About the role
Our client builds specialist regulatory and tax reporting solutions for enterprise clients across banking, legal, construction, and manufacturing. This is a newly shaped senior role sitting at the heart of their Belfast-based Client Delivery team, bridging implementation and customer success. You will own client engagements end to end, from signed contract through build and delivery, before transitioning accounts into ongoing support. Working across three to four concurrent projects, you will serve as the primary delivery contact for external stakeholders while holding the technical capability to shape, build, and improve the solutions yourself. This is a hands-on, senior individual contributor position. The team is small (five people total, four based in Belfast), which means your influence on delivery standards, ways of working, and technical quality will be felt immediately.
What you will be doing
- Taking clients from contract signature through full implementation, managing scope and delivery milestones across multiple concurrent engagements
- Gathering and translating complex client data requirements into well-structured, maintainable data models and reporting solutions
- Working hands-on with client datasets using SQL, Power BI, and data modelling techniques to build and configure customised outputs
- Managing external stakeholder relationships, including resistant or change-averse contacts, with strong commercial and emotional intelligence
- Elevating delivery standards across the team, bringing best practice from enterprise environments and ensuring consistency and maintainability in all outputs
- Collaborating remotely with clients and internally with a close-knit Belfast team, with very limited travel required
Core technical requirements
- Data querying SQL
- Reporting Power BI
- Architecture
- Data modelling
- Delivery context SaaS / enterprise
What we are looking for
- Proven track record delivering client-facing technical solutions, ideally in SaaS implementation, technical consulting, professional services, or an advanced technical support environment
- Hands-on experience working directly through client datasets, personally gathering requirements, asking the right data questions, and building or shaping the resulting data models
- Strong understanding of scope management and the ability to balance delivery deadlines with excellent customer service across multiple concurrent projects
- Demonstrable experience working with external enterprise stakeholders, including those resistant to change or wary of automation
- The ability to independently improve delivery standards rather than learn from others; this role requires someone who raises the bar
- Strong commercial awareness and communication skills; able to navigate the nuance of person-to-person engagement within a B2B environment
Backgrounds that tend to fit well
- Client Delivery Specialist or Technical Implementation Consultant
- Technical Business Analyst or Customer Solutions Engineer
- SaaS Implementation Consultant or Professional Services Consultant
- Advanced Technical Support with strong client-facing exposure
The team and environment
- Small, collaborative team of five, with four based in Belfast and a preference for a Belfast-based hire for this role
- Hybrid working with three days per week onsite in Belfast
- The majority of client interaction is conducted remotely, with very limited travel
- High-autonomy environment where senior experience and influence matters more than people management
Benefits: Work From Home
Client Delivery Lead in Lisburn employer: Ocho
As a Client Delivery Lead in our Belfast-based team, you will thrive in a dynamic and collaborative environment that values your expertise and influence. With a focus on professional growth, we offer a hybrid working model that promotes work-life balance while providing opportunities to elevate delivery standards and shape client solutions. Join us to be part of a small, dedicated team where your contributions directly impact our success and the satisfaction of our enterprise clients.
StudySmarter Expert Advice🤫
We think this is how you could land Client Delivery Lead in Lisburn
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to client delivery. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! If you’ve got experience with SQL or Power BI, consider creating a portfolio of projects or case studies. This will help you stand out and demonstrate your hands-on capabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Delivery Lead in Lisburn
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in client delivery and technical solutions. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects you've worked on!
Showcase Your Technical Skills:Since this role involves hands-on work with SQL and Power BI, include specific examples of how you've used these tools in past projects. We love seeing candidates who can demonstrate their technical prowess alongside their client management skills.
Highlight Your Stakeholder Management Experience:This position requires strong communication and emotional intelligence when dealing with external stakeholders. Share stories that illustrate how you've successfully navigated challenging client relationships or managed expectations in previous roles.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ocho
✨Know Your Stuff
Make sure you brush up on your SQL and Power BI skills before the interview. Be ready to discuss how you've used these tools in past projects, especially in client-facing roles. The more specific examples you can provide, the better!
✨Understand the Client's Needs
Research the company and its clients thoroughly. Understand their industry challenges and think about how your experience can help solve their problems. This will show that you're not just interested in the role, but also in making a real impact.
✨Showcase Your Communication Skills
Since this role involves managing external stakeholders, be prepared to demonstrate your communication prowess. Share examples of how you've successfully navigated difficult conversations or managed resistant clients in the past.
✨Be Ready to Discuss Delivery Standards
Think about how you've improved delivery standards in previous roles. Be ready to share specific strategies or practices you've implemented that have led to better outcomes. This will highlight your proactive approach and ability to raise the bar.
