At a Glance
- Tasks: Lead client success for major accounts and deliver innovative training solutions.
- Company: A leading tech training company focused on capital markets clients.
- Benefits: Competitive salary, flexible working, and career development opportunities.
- Other info: Join a collaborative team and enjoy a hybrid or remote work model.
- Why this job: Make a real impact by building strong relationships with global clients.
- Qualifications: 4+ years in Customer Success or Account Management, ideally in tech or training.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced client success professional with a passion for building strong, strategic relationships? Would you like to lead key customer engagements with global capital markets clients, helping them maximise the value of innovative technology training solutions?
My client, a leader in the technology training industry, is seeking a Customer Success Lead to oversee relationships with a portfolio of high-profile financial and technology clients. This role is ideal for someone who thrives on partnership, delivery excellence, and driving measurable outcomes for clients.
Role Overview
As a Customer Success Lead, you'll take ownership of client success across several major accounts. You'll ensure smooth delivery of learning programmes, lead client strategy sessions, and guide internal teams to exceed client expectations. Working closely with senior stakeholders, you'll help shape the company's approach to client engagement as it continues to grow within the capital markets sector.
Key Responsibilities
- Act as the primary point of contact for key clients, ensuring satisfaction, engagement, and long-term retention.
- Lead strategic conversations to understand client objectives and design solutions that deliver tangible business results.
- Oversee delivery of training programmes, coordinating with operations, instructors, and product teams.
- Manage client feedback, identify risks, and implement improvements to enhance service quality.
- Spot and nurture opportunities for account growth, renewals, and cross-selling.
- Mentor junior members of the Customer Success team and promote best practices across the function.
- Maintain accurate reporting and CRM updates to support forecasting and performance tracking.
Key Skills & Experience
- 4+ years' experience in Customer Success, Account Management, or Client Delivery, ideally in technology, SaaS, or training environments.
- Strong track record of managing senior client relationships within financial services or capital markets.
- Excellent communication, negotiation, and stakeholder management skills.
- Highly organised, proactive, and capable of managing multiple accounts simultaneously.
- Skilled in client onboarding, requirements gathering, and outcome-based delivery.
- Experience with CRM systems and business reporting tools.
- A strategic mindset with a passion for enabling client success and continuous improvement.
What's on Offer
- Competitive salary and benefits package.
- Opportunity to work directly with global capital markets clients.
- A collaborative, growing team within an innovative technology training business.
- Career progression and ongoing professional development opportunities.
- Flexible hybrid or fully remote working model.
If you have any further questions on the role, please feel free to reach out to Brendan McCrory directly.
Lead Customer Success Manager in Brighton employer: Ocho
Join a leading technology training company in Belfast, where you will thrive in a collaborative and innovative environment dedicated to client success. With a competitive salary, flexible working options, and ample opportunities for professional growth, this role as a Customer Success Lead offers the chance to make a significant impact on high-profile capital markets clients while mentoring junior team members and shaping client engagement strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Customer Success Manager in Brighton
✨Tip Number 1
Network like a pro! Reach out to connections in the capital markets and technology training sectors. Attend industry events or webinars to meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their challenges and think about how you can help them succeed. This will show you're genuinely interested and ready to make an impact.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in managing client relationships and delivering results. Highlight specific examples that demonstrate your ability to drive success and exceed expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Lead Customer Success Manager in Brighton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Lead Customer Success Manager role. Highlight your experience in managing client relationships, especially within financial services or capital markets, to show us you’re the right fit.
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your impact! Use specific examples of how you've driven measurable outcomes for clients in previous roles. Numbers and results speak volumes!
Be Authentic:Let your personality shine through in your application. We value genuine passion for client success and building relationships, so don’t be afraid to share what motivates you and why you want to join our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive!
How to prepare for a job interview at Ocho
✨Know Your Clients
Before the interview, research the company’s key clients in the capital markets sector. Understand their challenges and how the technology training solutions can address these. This will help you demonstrate your ability to build strong, strategic relationships.
✨Showcase Your Success Stories
Prepare specific examples from your past experience where you've successfully managed client relationships or led strategic conversations. Highlight measurable outcomes that resulted from your efforts, as this aligns perfectly with the role's focus on driving tangible business results.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle client feedback. Think of scenarios where you identified risks and implemented improvements. This will show your proactive approach and commitment to enhancing service quality.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple accounts, be prepared to discuss how you stay organised and prioritise tasks. Share tools or methods you use for CRM updates and performance tracking, showcasing your strategic mindset and attention to detail.
