At a Glance
- Tasks: Provide hands-on IT support and manage security, infrastructure, and networking.
- Company: Established multi-site business with a focus on IT innovation.
- Benefits: Competitive salary, work from home options, and opportunities for career growth.
- Other info: Opportunity for travel within the UK and Europe, with a clear path to specialisation.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Experience in 2nd line IT support and strong knowledge of Windows Server and networking.
The predicted salary is between 35000 - 40000 € per year.
Ocho People is partnering with a well-established, multi-site business to find a capable IT Support Engineer ready to take ownership across a broad technical remit. This is a hands-on role for someone who enjoys variety, wants genuine exposure across security, infrastructure, and networking, and is looking to grow in a complex, fast-moving environment.
The Opportunity
- Day-to-day 2nd line support and incident resolution
- Security operations: working with SIEM platforms, monitoring alerts, and contributing to policy and process improvements
- Infrastructure management: Windows Server, virtualisation (VMware), and core business systems
- Network support: firewalls, VPN configuration, DNS/DHCP, and multi-site connectivity
- Cloud and telephony: supporting cloud-based phone systems, remote access solutions, and hybrid cloud environments
- Contributing to IT projects and infrastructure upgrades as the business continues to evolve
What We Are Looking For
- Solid background in a 2nd line IT support or infrastructure-focused role
- Strong working knowledge of Windows Server, Microsoft 365, and Active Directory
- Practical exposure to networking concepts, virtualisation, or security tooling
- Comfortable working across multiple sites and occasionally travelling within the UK and Europe
- Self-sufficient, with a methodical approach to problem-solving and a proactive attitude
Why This Role
The organisation is at a point where IT is becoming more central to how the business operates. That means real project involvement, genuine breadth of work, and a clear path toward specialisation in infrastructure, networking, or security depending on where your interests lie.
Interested? Send your CV or reach out directly via LinkedIn. All applications are treated in strict confidence.
Benefits: Work From Home
IT Support Engineer employer: Ocho
Join a dynamic and forward-thinking organisation in Belfast, where as an IT Support Engineer, you will be part of a lean team that values innovation and collaboration. With a focus on employee growth, you will have the opportunity to engage in diverse projects across security, infrastructure, and networking, all while enjoying a supportive work culture that promotes work-life balance and flexibility, including the option to work from home. This role not only offers competitive remuneration but also a clear pathway for career advancement in a rapidly evolving IT landscape.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its tech stack, especially around security, infrastructure, and networking. Be ready to discuss your hands-on experience and how you can contribute to their IT projects.
✨Tip Number 3
Show off your skills! If you’ve worked on relevant projects or have certifications, make sure to highlight them during conversations. Practical examples of your problem-solving abilities will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your 2nd line support experience and any relevant projects you've worked on, especially in security and networking.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about IT support and how you can contribute to our team. Mention specific technologies or tools you've used, like Windows Server or VMware, to show you're the right fit.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges in the past. We love seeing a methodical approach to problem-solving, so don't hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Ocho
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Microsoft 365, and Active Directory. Be ready to discuss your hands-on experience with these technologies, as well as any specific incidents you've resolved in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex IT issues. Think about a time when you had to troubleshoot a networking problem or improve security protocols. This will demonstrate your methodical approach and proactive attitude.
✨Understand the Business Context
Research the company and its IT function. Understand how IT supports their operations and be ready to discuss how you can contribute to their goals, especially in terms of infrastructure and security improvements.
✨Be Ready for Scenario Questions
Expect questions that put you in real-world situations, like handling a security alert or managing multi-site connectivity issues. Practise articulating your thought process and decision-making steps clearly.
