At a Glance
- Tasks: Be the go-to support for enterprise clients, diagnosing issues and ensuring top-notch service.
- Company: Ocho, a dynamic company in Belfast with a focus on client satisfaction.
- Benefits: Flexible hybrid work, competitive pay, and opportunities for professional growth.
- Other info: Great chance to learn and grow as the company scales.
- Why this job: Join a fast-paced environment where your support skills can truly make a difference.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 25000 - 30000 £ per year.
Ocho in Belfast is seeking a first-contact Client Support professional to become the primary liaison for a portfolio of enterprise clients.
You will diagnose issues, own tickets from initial contact to resolution, and work with second-line and product teams to maintain high service standards.
You will build deep product knowledge quickly and help shape how support evolves as the company scales, with hybrid in-office and flexible work arrangements.
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Enterprise IT Help Desk Support Hybrid Belfast employer: Ocho
Join a dynamic and innovative digital consultancy that champions a remote-first work culture, offering exceptional benefits such as a competitive salary, generous annual leave, and a commitment to professional development. With a focus on quality and collaboration, you'll thrive in an environment that values your expertise and provides the autonomy to shape QA processes while working on complex, multi-component systems alongside a talented team in Northern Ireland.
