End User Support Lead

End User Support Site Lead At-a-Glance Senior site-level IT leadership role within a globally recognised financial markets business Full ownership of end user services across a 400-user Belfast operation Technical scope covers desktop, mobile, and end-user applications in a business-critical environment Up to £50,000 salary with flexibility for the right candidate Based in Belfast city centre, five days on-site About the Company Our client is one of the world's largest providers of market infrastructure, operating across more than 60 offices in 27 countries with over 5,000 employees globally. They connect clients to financial and commodities markets at scale and have a well-established presence in Belfast. Technology sits at the centre of how their business operates, and the IT function plays a direct role in keeping critical trading and broking operations running. The Role This is a senior End User Services position with full accountability for site-level IT support in Belfast. You will lead a local team, oversee day-to-day operations for both broking and non-broking user populations, and act as deputy to regional End User Services leadership. The role carries real visibility across the business and sits at the intersection of hands-on technical ownership and operational management. You will also serve as the Belfast site lead for cross-functional innovation and AI programmes. This suits someone who thrives on accountability, structure, and high service standards. Key Responsibilities Lead and manage the Belfast End User Services team, setting the standard for service quality and professionalism Own all end-user facing IT services across desktop computing, mobile devices, and end-user applications Manage incidents, service requests, problems, and changes in line with ITIL-aligned processes Collaborate with Infrastructure, Architecture, IT Security, and Facilities teams to deliver a joined-up end-user experience Drive continuous service improvement through process optimisation, automation, and tooling enhancements Own local project delivery and technology rollouts, coordinating team resources to support regional and global initiatives Maintain and report on service delivery metrics to track performance and support management reporting Act as site lead for cross-functional innovation and AI programmes What You'll Need Essential: 5 to 7 years of experience in a supervisory or team leadership role within End User or Desktop Support Hands-on technical experience across Windows desktop environments, Active Directory, SCCM/App-V, and end-user hardware Working knowledge of ITIL-aligned IT Service Management processes Experience in large, complex organisations, ideally within financial services or regulated environments Strong written and verbal communication skills, including the ability to convey technical detail to non-technical stakeholders Right to work in the UK Nice to Have: Experience supporting broking or front-office user populations Exposure to service automation or tooling improvement initiatives Previous experience contributing to regional or global technology rollouts Why Apply? Salary up to £50,000 with flexibility for the right candidate Belfast city centre office location Senior site-level ownership within a globally recognised business High-visibility role with real scope to influence service quality and direction Technically complex, business-critical environment spanning trading and broking operations Lead cross-functional innovation and AI programmes at site level Next Steps If this role sounds like the right move, get in touch with Luke Davidson directly at or connect on LinkedIn. A CV and a brief note on your current situation is all we need to get started. Skills: ITIL Process Problem Management ITSM Service Level Management Application Support Management TPBN1_NI