Job Board

Companies

Ocho

Customer Success Manager

Belfast Full-Time No home office possible

Apply now

Ocho Belfast, Northern Ireland, United Kingdom

Customer Success Manager

This range is provided by Ocho. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Are you passionate about building strong client relationships and driving real value through software? Do you thrive in fast-paced, tech-focused environments where customer success is at the heart of everything?

My client, a rapidly growing B2B SaaS company, is seeking a Customer Success Manager to join their dynamic team. This role is key to ensuring long-term client satisfaction, retention, and growth by helping customers get the most out of a cutting-edge SaaS platform.

Key Responsibilities

Serve as the primary point of contact for a portfolio of clients, ensuring successful onboarding, adoption, and ongoing engagement with the platform
Proactively manage customer relationships, identifying opportunities to add value and mitigate risk
Collaborate closely with Sales, Product, and Support teams to deliver a seamless and personalised customer experience
Monitor key metrics such as usage, health scores, and renewal cycles to drive customer outcomes and retention
Champion customer feedback internally to influence product improvements and company strategy
Run regular check-ins, business reviews, and tailored training sessions to ensure customers achieve their desired outcomes

Required Skills & Experience

At least 1 year of experience working with a SaaS product in a Customer Success, Account Management, or related client-facing role
Excellent communication and relationship-building skills with a client-first mindset
Proven ability to manage multiple accounts and stakeholders effectively
Strong problem-solving skills and a proactive, solutions-focused approach
Comfortable working with CRM tools
A passion for technology and the ability to quickly understand complex software products

What’s in it for you?

Join a growing, mission-driven team that’s redefining how businesses use software
Opportunity to shape the customer experience strategy from the ground up
Flexible hybrid or remote working options (depending on location)
Competitive salary and performance-related bonuses
Career progression in a high-growth SaaS environment

If you have any further questions on the role, please feel free to reach out to Brendan McCrory directly.