At a Glance
- Tasks: Lead client relationships and ensure successful delivery of learning programmes.
- Company: Dynamic company transforming skills for global financial services and tech organisations.
- Benefits: Competitive salary, clear progression, hybrid work, and genuine ownership of your portfolio.
- Other info: Join a collaborative culture and grow with a scaling business.
- Why this job: Make a real impact by partnering with global clients and shaping their success.
- Qualifications: 8+ years in Customer Success or Account Management with strong communication skills.
The predicted salary is between 70000 - 90000 £ per year.
Senior client-facing role partnering with enterprise organisations on technical and professional learning.
8+ years in Customer Success, Client Services, or Account Management.
Hybrid working from Belfast or UK-based.
Competitive salary, clear progression, and genuine ownership of your client portfolio.
Work with global clients scaling technology, data, and leadership capability.
This is a high-impact, relationship-driven role where you will partner with enterprise clients to ensure the successful delivery of technical and professional learning programmes. You will work closely with talent, learning, and engineering leaders across global organisations, acting as their trusted advisor and helping them develop capability at scale.
Key Responsibilities:
- Own key client relationships and act as their primary point of contact throughout the engagement lifecycle.
- Lead discovery sessions to understand business goals and tailor learning programmes to client needs.
- Ensure successful onboarding and delivery of training solutions, coordinating closely with delivery, operations, and product teams.
- Run ongoing check-ins, performance reviews, and success reporting with clients.
- Identify opportunities to expand partnerships and introduce additional programmes.
- Support contract cycles and ensure documentation is completed on time.
- Maintain CRM accuracy, track pipeline activity, and contribute to case studies and success stories.
- Contribute to process improvement and scalable client-success practices across the business.
What You'll Need:
Essential:
- 8+ years of experience in Customer Success, Client Services, or Account Management.
- Strong communication and stakeholder management skills, with confidence running workshops, discovery sessions, and review meetings at senior level.
- Ability to interpret client needs and translate them into clear delivery plans.
- Skilled at nurturing long-term strategic relationships and identifying opportunities to grow partnerships.
- Highly organised, proactive, and comfortable managing multiple workstreams simultaneously.
- Experience with CRM platforms and Microsoft 365.
Nice to Have:
- Experience with technology-focused or learning-related solutions.
- Background working with global enterprise clients in financial services, insurance, or technology.
Why Apply?
- Competitive salary and benefits with clear development and progression paths.
- Work with global clients scaling technology, data, and leadership capability.
- Genuine autonomy and ownership of your client portfolio.
- Collaborative, supportive culture with hybrid flexibility.
- Grow with a scaling business and help shape the client success function as it develops.
