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For Companies At a Glance
- Tasks: Manage customer relationships and support product development in a tech-driven environment.
- Company: Join a fast-growing software company revolutionising the sports industry from Belfast.
- Benefits: Enjoy hybrid working, flexible hours, private medical cover, and regular team outings.
- Why this job: Be at the heart of innovation, shaping products based on real customer needs.
- Qualifications: Experience in tech management roles with strong communication and organisational skills required.
- Other info: Salary up to £55k with opportunities for career growth.
The predicted salary is between 39600 - 66000 £ per year.
Customer Relationship Project Manager – Sports Tech
My client, a fast-growing software company based in Belfast, developing cutting-edge products for the Sports industry. Their flagship platform is used across the UK and Ireland, with a growing product suite focused on enhancing the customer experience.
As they expand their customer base and feature offering, they are now seeking a tech-savvy relationship manager to support their product development and customer engagement efforts.
Role Overview
This is a unique hybrid role, ideal for someone with a background in software development who has transitioned into client-facing or project management roles.
The successful candidate will sit at the heart of the business, acting as the primary link between customers and the internal development team. You'll be responsible for shaping product direction based on customer needs, managing feature roadmaps, and ensuring high levels of satisfaction across a portfolio of clients.
Key Responsibilities
- Act as the main point of contact for key customers, maintaining strong, long-term relationships
- Liaise between clients, developers, and product stakeholders to ensure project and feature alignment
- Host regular service level and roadmap reviews
- Support successful product releases by ensuring technical teams understand business requirements
- Maintain and prioritise workload based on customer impact and business value
- Participate in project meetings and feature workshops to gather and clarify technical requirements
- Provide clear communication across teams, managing expectations and timelines
- Represent the product internally and externally with a focus on both technical understanding and customer value
Essential Skills & Experience
- Experience in a management or coordination role within a tech-driven environment
- Strong communication and interpersonal skills
- Ability to translate technical requirements into business-friendly language
- Proven track record of supporting software delivery and customer success initiatives
- Organised, detail-oriented, and comfortable working in a fast-paced environment
- Development or technical background (e.g. software engineering, IT support, QA)
Why Join?
- Salary up to £55k
- Hybrid working (Belfast office) with Flexible working hours
- Private medical cover & life insurance
- Pension scheme
- Regular team outings
For more information about this opportunity, connect with Neill Ferguson on LinkedIn or submit your CV via the link below.
Skills:
pm project manager relationship account
Benefits:
Work From Home
Customer Relationship Project Manager - Sports Tech employer: Ocho
Contact Detail:
Ocho Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Project Manager - Sports Tech
✨Tip Number 1
Familiarise yourself with the latest trends in sports technology. Understanding the industry will help you engage more effectively with potential clients and demonstrate your passion for the field during interviews.
✨Tip Number 2
Network with professionals in the sports tech sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at companies like ours.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and translating technical requirements into business-friendly language. Be ready to share specific examples that highlight your skills in these areas.
✨Tip Number 4
Showcase your understanding of project management methodologies. Being able to articulate how you’ve successfully managed projects in a tech-driven environment will set you apart from other candidates.
We think you need these skills to ace Customer Relationship Project Manager - Sports Tech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management and customer relationship roles, especially within tech-driven environments. Emphasise any software development background you have, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the sports tech industry and how your skills align with the company's mission. Mention specific examples of how you've successfully managed client relationships and supported software delivery in the past.
Showcase Communication Skills: Since strong communication is key for this role, consider including examples in your application that demonstrate your ability to translate technical requirements into business-friendly language. This will show that you can effectively liaise between clients and developers.
Highlight Organisational Skills: Given the fast-paced nature of the role, it's important to showcase your organisational skills. Provide examples of how you've prioritised workloads based on customer impact and business value in previous positions.
How to prepare for a job interview at Ocho
✨Showcase Your Technical Background
Since the role requires a tech-savvy individual, be prepared to discuss your software development experience. Highlight specific projects where you translated technical requirements into business solutions, demonstrating your understanding of both worlds.
✨Emphasise Communication Skills
Strong communication is key in this role. Prepare examples of how you've successfully liaised between clients and technical teams in the past. This will show your ability to bridge the gap and ensure everyone is on the same page.
✨Demonstrate Customer-Centric Thinking
The company values customer satisfaction highly. Be ready to discuss how you've previously shaped product direction based on customer feedback and needs. This will illustrate your commitment to enhancing the customer experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in project management or client relations and how you overcame them. This will showcase your organisational skills and ability to prioritise effectively.
