At a Glance
- Tasks: Lead the End User Services team and manage IT support operations in Belfast.
- Company: Globally recognised financial markets business with a strong presence in Belfast.
- Benefits: Salary up to £47,000, hybrid working, and opportunities for innovation.
- Other info: Opportunity to lead AI programmes and drive service improvements.
- Why this job: Make a real impact in a high-visibility role within a complex environment.
- Qualifications: 5-7 years in supervisory roles, hands-on technical experience, and strong communication skills.
The predicted salary is between 47000 - 47000 £ per year.
A senior IT leadership role within a globally recognised financial markets business.
Ownership of all end user services across the Belfast site with a broad technical scope: desktop, mobile, applications, ITIL-aligned ITSM.
Hybrid working model with a salary up to £47,000 (flexibility available for the right candidate).
About Our Client
Our client is one of the world's largest providers of market infrastructure, operating across more than 60 offices in 27 countries with over 5,000 employees globally. They connect clients to financial and commodities markets at scale and are a well-established presence in Belfast. Technology is central to how their business operates, and the IT function plays a direct role in keeping critical trading and broking operations running.
The Role
This is a senior End User Services leadership position with full responsibility for site-level IT support in Belfast. You will lead a local team, oversee day-to-day operations for both broking and non-broking populations, and act as deputy to regional End User Services leadership. The role sits at the intersection of hands-on technical ownership and operational management, with real visibility across the business. Someone who thrives on accountability, structure, and high service standards will do well here.
Key Responsibilities
- Lead and manage the Belfast End User Services team, setting the standard for service quality and professionalism.
- Own all end-user facing IT services across desktop computing, mobile devices, and end-user applications.
- Manage incidents, service requests, problems, and changes in line with ITIL-aligned processes.
- Collaborate with Infrastructure, Architecture, IT Security, and Facilities teams to deliver a joined-up end-user experience.
- Drive continuous service improvement through process optimisation, automation, and tooling enhancements.
- Own local project delivery and technology rollouts, coordinating team resources to support regional and global initiatives.
- Maintain and report on service delivery metrics to track performance and support management reporting.
- Act as site lead for cross-functional innovation and AI programmes.
What You Will Need
Essential
- 5 to 7 years of experience in a supervisory or team leadership role within End User or Desktop Support.
- Hands-on technical experience across Windows desktop environments, Active Directory, SCCM/App-V, and end-user hardware.
- Working knowledge of ITIL-aligned IT Service Management processes.
- Experience in large, complex organisations, ideally within financial services or regulated environments.
- Strong written and verbal communication skills, including the ability to convey technical detail to non-technical stakeholders.
- Right to work in the UK.
Nice to Have
- Experience supporting broking or front-office user populations.
- Exposure to service automation or tooling improvement initiatives.
- Previous experience contributing to regional or global technology rollouts.
Why Apply
- Salary up to £47,000 with flexibility for the right candidate.
- Hybrid working model with Belfast city centre office.
- Senior site-level ownership within a globally recognised business.
- High-visibility role with real scope to influence service quality and direction.
- Work across a technically complex, business-critical environment.
- Opportunity to lead cross-functional innovation and AI programmes at site level.
Interested? Benefits: Work From Home Bonus.
Support Team Leader - Client Services in Belfast employer: Ocho
Our client is an exceptional employer, offering a dynamic work environment in the heart of Belfast with a hybrid working model that promotes work-life balance. Employees benefit from competitive salaries, opportunities for professional growth, and the chance to lead innovative projects within a globally recognised financial markets business. With a strong focus on service quality and continuous improvement, this role provides a unique opportunity to make a significant impact in a complex and technology-driven landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Support Team Leader - Client Services in Belfast
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Ocho. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Support Team Leader - Client Services in Belfast
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Ocho.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Ocho's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Ocho
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Ocho.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Ocho will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Ocho employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
