At a Glance
- Tasks: Lead a dynamic Level 2 support team and tackle complex production issues.
- Company: Join a world-leading market infrastructure provider with a global presence.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Be part of a transformative journey towards cloud solutions and automation.
- Why this job: Make a real impact in a fast-paced fintech environment while developing your leadership skills.
- Qualifications: Proven experience in leading support teams and strong technical skills in cloud and scripting.
The predicted salary is between 60000 - 75000 £ per year.
Our client is a world-leading provider of market infrastructure, connecting clients to global financial and commodities markets through data, liquidity, and electronic trading solutions. Operating across more than 60 offices in 27 countries, they are one of the largest organisations of their kind in the world. They are looking for a Production Support Team Lead to join their Belfast office. The team provides Level 2 support for a large estate of trading applications, operating in a high-profile, business-facing environment. This is a hands-on technical leadership role, and the successful candidate will serve as the local escalation point for production issues whilst leading a small but critical Belfast-based team through a period of significant change. A background in financial services or fintech is strongly preferred.
What You'll Do
- Lead and manage the Belfast-based Level 2 support team within a global production function spanning the UK, US, and Manila.
- Take ownership of change management activity, including CAB processes, change review cadence, and weekend change execution.
- Manage Incident, Problem, and Change Management across trading application stacks in both cloud and on-prem environments.
- Act as the escalation point for complex production issues, providing deep-dive analysis and working closely with EMEA and US teams.
- Drive automation initiatives using scripting tools (Python, PowerShell, Bash, Perl, SQL) to reduce manual effort and improve operational efficiency.
- Support the team's transition to cloud, with the environment moving towards approximately 90% cloud coverage.
- Monitor and administer application performance, with exposure to observability tooling (currently transitioning from AppDynamics to Grafana).
- Produce clear documentation including runbooks, troubleshooting guides, and installation procedures.
- Coach and develop the team, manage performance, and maintain a healthy working culture under a demanding operational rota.
Experience
- Proven experience leading a Level 2 production support team (L1 management experience alone will not be sufficient).
- Strong technical skills across Windows Server and Unix/Linux environments.
- Solid SQL skills (T-SQL, SSMS) and working knowledge of networking tools.
- Hands-on experience with change management processes and tooling (CAB, ITIL-based frameworks).
- Scripting experience in PowerShell, Bash, or Perl.
- Familiarity with monitoring and observability platforms, and automation tooling such as Ansible, Jenkins, or TFS.
- Experience supporting applications in cloud environments (AWS, Kubernetes/EKS preferred).
Nice to Have
- Knowledge of HTML, JavaScript, or CSS.
- Exposure to CI/CD pipelines and DevOps practices.
- Database optimisation experience.
Please apply now if you meet the above criteria, or contact Andrew Harrison directly.
Production Support Team Lead TLNT1_NI in Belfast employer: Ocho
As a world-leading provider of market infrastructure, our client offers an exceptional work environment in Belfast, where innovation meets collaboration. Employees benefit from a hybrid work model, competitive remuneration, and opportunities for professional growth within a global network. The culture fosters teamwork and technical excellence, making it an ideal place for those looking to make a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Production Support Team Lead TLNT1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services or fintech sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with scripting tools like Python or PowerShell, make sure to highlight that in conversations. Consider creating a small project or demo to showcase your technical prowess when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of change management processes and incident handling. Be ready to discuss specific examples from your past experiences where you successfully led a team through challenges. This will show you’re the right fit for the Production Support Team Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s get you one step closer to that dream job!
We think you need these skills to ace Production Support Team Lead TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience in Level 2 support and any relevant technical skills, especially in financial services or fintech.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Production Support Team Lead role. Share specific examples of how you've managed teams and tackled complex production issues in the past.
Show Off Your Technical Skills:Don’t shy away from showcasing your technical prowess! Mention your experience with scripting tools like Python or PowerShell, and any familiarity with cloud environments. We love seeing candidates who can drive automation initiatives.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Belfast office!
How to prepare for a job interview at Ocho
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server, Unix/Linux environments, and SQL. Be ready to discuss your hands-on experience with change management processes and any scripting you've done in PowerShell or Bash. This role is all about being the go-to person for complex production issues, so show them you’ve got the chops!
✨Showcase Your Leadership Skills
As a Production Support Team Lead, you'll need to demonstrate your ability to lead and manage a team effectively. Prepare examples of how you've coached and developed team members in the past, and be ready to discuss how you maintain a positive working culture, especially under pressure.
✨Understand the Business Context
Since this role operates in a high-profile, business-facing environment, it’s crucial to understand the financial services or fintech landscape. Familiarise yourself with the company's market infrastructure and how they connect clients to global markets. This will help you articulate how your experience aligns with their needs.
✨Prepare for Change Management Discussions
Change management is a big part of this role, so be prepared to discuss your experience with CAB processes and how you handle change review cadences. Think of specific instances where you successfully managed incidents or problems, and be ready to explain your approach to driving automation initiatives to improve operational efficiency.
