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- Tasks: Lead a dynamic team in managing production support and driving operational excellence.
- Company: Global leader in financial and commodities markets with innovative solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Shape a high-performing team and tackle critical production challenges.
- Qualifications: Experience in managing Level 2 support teams and strong technical skills.
- Other info: Collaborative environment with a focus on continuous improvement and career development.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a global leader in financial and commodities markets, delivering innovative data and trading solutions that connect clients to superior liquidity. They are seeking a Production Support Team Lead to drive service excellence and operational agility within their Belfast office. This is a hands-on leadership role, offering the chance to shape a high-performing team and act as the local escalation point for critical production issues.
What Youll Do:
- Lead and manage Belfast-based Level 2 support resources within a global production function.
- Oversee installations, bug fixes, upgrades, and enhancements across trading applications.
- Manage Incident, Problem, and Change Management processes while monitoring application performance.
- Act as the escalation point for complex production issues and collaborate with EMEA/US teams.
- Develop automation scripts (Shell, Perl, PowerShell, Python, SQL) for installation, monitoring, and health checks.
- Produce clear documentation including runbooks and troubleshooting guides.
- Lead major incidents and projects, fostering collaboration and continuous improvement.
- Monitor team KPIs, support professional development, and drive operational efficiency.
Experience:
- Proven experience managing Level 2 Production Support teams.
- Strong technical expertise in Windows Server, Unix/Linux, SQL, networking tools, and scripting (PowerShell, Bash, Perl).
- Familiarity with ITIL-based processes, monitoring/observability tools, and automation tooling (Ansible, TFS, Jenkins).
- Solid understanding of Change Management and hybrid cloud/on-prem environments.
Nice to Have:
- Knowledge of HTML, JavaScript, CSS, CI/CD pipelines, and DevOps practices.
- Experience optimising databases and working in cloud-based or hybrid architectures.
Please apply now if you are meeting the above criteria, or contact Andrew Harrison directly.
Skills: Windows, Linux, Unix, SQL, Networking, Scripting, ITIL
Benefits: Work From Home
Production Support Team Lead in Belfast employer: Ocho
Contact Detail:
Ocho Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support Team Lead in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in production support or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your technical expertise and how you've tackled complex production issues in the past.
✨Tip Number 3
Prepare for the unexpected! In interviews, you might face scenario-based questions. Think about how you'd handle major incidents or lead a team through a crisis. Practising these responses can really set you apart.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and showcase your fit for the Production Support Team Lead role. Plus, it shows you're serious about joining us!
We think you need these skills to ace Production Support Team Lead in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and technical expertise, especially in managing Level 2 support teams and working with relevant technologies.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Production Support Team Lead role. Share specific examples of how you've driven service excellence and operational agility in previous positions.
Showcase Your Technical Skills: Don’t forget to mention your technical skills! We want to see your experience with Windows Server, Unix/Linux, SQL, and scripting languages. If you’ve developed automation scripts, give us the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Belfast!
How to prepare for a job interview at Ocho
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in Windows Server, Unix/Linux, and SQL. Be ready to discuss your experience with scripting languages like PowerShell and Python, as well as any automation tools you've used. This role is hands-on, so showing your technical prowess will definitely impress.
✨Understand Incident Management
Familiarise yourself with ITIL processes and be prepared to talk about how you've managed incidents and changes in previous roles. Think of specific examples where you led a major incident or improved a process. This shows that you can handle the pressure and lead a team effectively.
✨Showcase Your Leadership Skills
As a Production Support Team Lead, you'll need to demonstrate your ability to manage and develop a team. Prepare to discuss your leadership style and how you've supported professional development in your past roles. Highlight any KPIs you've monitored and how you've driven operational efficiency.
✨Prepare for Collaboration Questions
Since this role involves working closely with EMEA/US teams, think about times when you've collaborated across different regions or departments. Be ready to share how you fostered teamwork and communication, especially during complex production issues. This will show that you're not just a tech whiz but also a great team player.
