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- Tasks: Provide hands-on technical support for diverse clients using Microsoft 365 and security platforms.
- Company: Established Managed Service Provider in central Belfast with a supportive culture.
- Benefits: Comprehensive medical cover, life insurance, uncapped leave, and paid volunteer time.
- Other info: Flexible work environment with opportunities for career growth and regular social events.
- Why this job: Join a dynamic team and make a real impact in IT support.
- Qualifications: 5+ years IT support experience and expert-level Microsoft 365 skills.
The predicted salary is between 40000 - 50000 £ per year.
We're recruiting on behalf of our client, a well-established Managed Service Provider (MSP) based in central Belfast. They're looking for an experienced End User Engineer on a contract basis, with potential to become permanent for the right person. This is a hands-on technical role supporting a diverse client base across email and web security, Microsoft 365, and endpoint management.
Day-to-day:
- Act as the primary technical contact for clients, delivering tailored solutions
- Implement, configure, and support email and web security platforms: INKY, Proofpoint, Cisco Umbrella, and Mimecast
- Perform root cause analysis on complex issues around email filtering, phishing, and secure web access
- Handle escalations and mentor junior team members
- Manage tickets to a high standard with timely updates to clients and internal teams
- Lead system deployments and upgrades, including out-of-hours when required
- Produce technical documentation and train support staff on client environments
Experience:
- 5+ years IT support experience, including time in an MSP environment
- Expert-level Microsoft 365 administration
- Strong Azure and Intune MDM knowledge
- Hands-on experience with email security platforms
- Solid understanding of SPF, DMARC, and DKIM
- Confident communicator with clients and internal teams
- Flexibility for on-call and out-of-hours work when required
Desirable:
- Experience in regulated environments (SOC2, HIPAA, HiTrust)
- Automation experience (Ansible, Puppet, Chef)
- Microsoft Azure certifications
Package:
- Comprehensive medical and dental cover for you and your family, with immediate coverage
- Life insurance
- Inclusive and extended parental leave policy
- Uncapped annual leave
- 32 hours of paid volunteer time per year
- Pension plan with employer matching
- A supportive work environment
- Regular social events
Please apply now if you are meeting the above criteria, or contact Andrew Harrison directly.
Skills: Microsoft 365, Intune, MDM, Azure, Entra ID, Support, Defender
Benefits: Work From Home
Microsoft Support Engineer (Permanent) in Belfast employer: Ocho
Contact Detail:
Ocho Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft Support Engineer (Permanent) in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software related to Microsoft 365 or email security. This not only boosts your CV but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions and scenarios related to email filtering and phishing. We recommend practising with a friend or using mock interview platforms to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Microsoft Support Engineer (Permanent) in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your expertise in Microsoft 365, Azure, and any relevant email security platforms to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the role. Share specific examples of your past experiences that align with the responsibilities listed, and don’t forget to show a bit of your personality!
Showcase Your Technical Skills: Since this is a hands-on technical role, be sure to detail your technical skills clearly. Mention your experience with endpoint management and any relevant certifications to demonstrate your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Ocho
✨Know Your Tech Inside Out
Make sure you brush up on your Microsoft 365, Azure, and Intune knowledge. Be ready to discuss specific scenarios where you've implemented or supported these technologies. The more hands-on examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to talk about complex issues you've resolved in the past, especially around email security and filtering. Think of a few challenging situations and how you approached them, as this will demonstrate your analytical skills and technical expertise.
✨Communicate Clearly and Confidently
As a support engineer, you'll need to communicate effectively with clients and team members. Practice explaining technical concepts in simple terms, and be ready to showcase your ability to mentor junior staff during the interview.
✨Be Ready for Flexibility Questions
Since the role requires on-call and out-of-hours work, be prepared to discuss your availability and how you manage work-life balance. Showing that you're adaptable and willing to go the extra mile will make a great impression!