Technical Support Specialist | Cloud Security | Belfast * Up to £65,000 salary * Hybrid working | 3 days on-site in Belfast * Customer-facing technical role with real ownership and depth * Work at the cutting edge of cloud security and runtime protection * Join a high-calibre engineering team solving genuinely hard infrastructure problems About the Company Our client is a fast-growing cloud security organisation operating at the forefront of runtime protection and threat detection. Their platform uses advanced sensor technology to identify and prioritise the risks that matter most across complex cloud environments, serving a growing base of enterprise customers internationally. They are backed, scaling, and building something genuinely differentiated in a competitive market. You will be the person enterprise customers rely on when things get complex, working across multiple channels to diagnose and resolve issues spanning cloud infrastructure, containerisation, networking, and security tooling. Key Responsibilities * Provide accurate, timely technical support to customers via Slack, email, and chat * Diagnose and resolve complex issues across cloud, container, and networking environments * Escalate unresolved or critical cases to R&D or Product with clear, well-documented context * Build strong relationships with customers and educate them on product capabilities * Create and maintain support documentation and knowledge base content * Log all interactions accurately within the support system * Develop technical knowledge continuously through training and hands-on product exposure What You'll Need Essential: * 1 to 3 years of experience in a technical support, technical
