At a Glance
- Tasks: Lead and develop a high-performing Professional Services team while driving commercial success.
- Company: A leading provider of technical learning solutions for top global organisations.
- Benefits: Competitive salary, performance bonus, hybrid working, and strong career progression.
- Other info: Join a collaborative team that values innovation and professional growth.
- Why this job: Shape and scale a growing function with real influence in a fast-paced environment.
- Qualifications: 10+ years in Professional Services with proven leadership and commercial success.
The predicted salary is between 110000 - 130000 £ per year.
Senior leadership role blending delivery ownership with commercial accountability.
Sector: technical and professional learning solutions for finance, insurance, and technology.
Location: Belfast, hybrid working.
Salary: £110,000 - £130,000 base salary plus bonus.
High-impact opportunity to shape and scale a growing Professional Services function.
About the Company:
My client is a leading provider of technical and professional learning solutions, working with some of the world's largest organisations across finance, insurance, and technology. Their programmes span AI, data science, change management, and beyond, delivered through virtual, in-classroom, and blended formats by experienced, hands-on practitioners.
The Role:
This is a newly shaped senior leadership opportunity for someone who can operate across two dimensions: building and leading high-performing delivery teams, and owning the commercial performance of the Professional Services function. Reporting into the executive team, you will be accountable for ensuring clients achieve measurable outcomes while simultaneously identifying and unlocking growth within the portfolio. You will set the standard for how Professional Services is positioned, delivered, and scaled, and you will have the platform and the support to do it properly.
Key Responsibilities:
- Lead and develop the Professional Services function, setting clear direction, standards, and performance expectations across delivery and commercial outcomes.
- Own the P&L for Professional Services, taking full accountability for revenue targets, margin performance, and growth within the portfolio.
- Drive client delivery excellence, ensuring programmes are executed to the highest standard and that customers achieve meaningful, measurable outcomes.
- Build and maintain senior relationships across the client base, acting as an executive-level point of contact for strategic accounts.
- Identify and close expansion opportunities within existing accounts, working closely with Customer Success and Sales to maximise account value.
- Develop scalable delivery frameworks, methodologies, and playbooks that raise consistency and quality across the function.
- Recruit, mentor, and develop a team of professional services practitioners, fostering a high-performance culture built on accountability and continuous improvement.
- Partner with product, learning design, and operations teams to ensure client requirements are translated into solutions that deliver real impact.
- Contribute to the wider growth strategy, providing market intelligence, client insight, and commercial input at leadership level.
- Report on function performance, pipeline health, and delivery metrics to the executive team with clarity and rigour.
What You'll Need:
Essential:
- 10+ years experience in Professional Services, consulting, or a client-facing delivery leadership role.
- Proven track record of owning commercial targets and driving revenue growth within a PS or account management function.
- Experience leading and developing delivery teams in a fast-paced, scaling environment.
- Strong executive presence, with the ability to build credible relationships at C-suite and senior stakeholder level.
- Demonstrated ability to balance operational delivery rigour with commercial and strategic thinking.
- Experience developing and implementing delivery methodologies, frameworks, or best-practice playbooks.
- Excellent communication and influencing skills across technical and non-technical audiences.
- Right to work in the UK.
Desirable / Nice to Have:
- Background in technology, learning solutions, or professional services within finance or insurance sectors.
- Experience scaling a PS function through a period of significant organisational growth.
- Familiarity with CRM and project management tooling in a client delivery context.
Why Apply?
- £110,000 - £130,000 base salary plus performance bonus.
- Hybrid working from Belfast with flexibility built in.
- Executive-level visibility and genuine influence over the direction of the business.
- A function to lead, shape, and scale, not inherit and maintain.
- Fast-moving, ambitious organisation with serious growth ambitions and the track record to back them up.
- Collaborative leadership team that values commercial thinking and delivery excellence in equal measure.
- Professional development and career progression in a company that invests heavily in its own people.
Next Steps:
If this sounds like the right move, get in touch with Ryan Quinn at Ocho People for a confidential conversation.
Skills: Professional Services Director, Managing Director.
Benefits: Bonus, Pension Options, Healthcare.
Head of Service Management - Hybrid in Belfast employer: Ocho
Join a dynamic and ambitious organisation in Belfast as the Head of Service Management, where you will have the opportunity to lead and shape a growing Professional Services function. With a competitive salary and performance bonus, hybrid working options, and a strong focus on professional development, this role offers a unique platform for impactful leadership and career progression. The collaborative work culture values both commercial acumen and delivery excellence, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Management - Hybrid in Belfast
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Service Management - Hybrid at Ocho!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Ocho or be willing to refer you for that Head of Service Management - Hybrid position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Ocho who’s on the lookout for their next Head of Service Management - Hybrid star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Service Management - Hybrid role at Ocho!
We think you need these skills to ace Head of Service Management - Hybrid in Belfast
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Ocho. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Ocho
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Ocho. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
