At a Glance
- Tasks: Lead and develop a high-performing Professional Services team while driving commercial success.
- Company: A leading provider of technical learning solutions for finance, insurance, and technology.
- Benefits: Competitive salary, performance bonus, hybrid working, and strong career progression.
- Other info: Join a collaborative team that values innovation and invests in its people.
- Why this job: Shape and scale a growing function with genuine influence in a fast-paced environment.
- Qualifications: 10+ years in Professional Services with proven commercial success and leadership experience.
The predicted salary is between 110000 - 130000 £ per year.
Senior leadership role blending delivery ownership with commercial accountability.
Sector: technical and professional learning solutions for finance, insurance, and technology.
Location: Belfast, hybrid working.
Salary: £110,000 - £130,000 base salary plus bonus.
High-impact opportunity to shape and scale a growing Professional Services function.
About the Company: My client is a leading provider of technical and professional learning solutions, working with some of the world's largest organisations across finance, insurance, and technology. Their programmes span AI, data science, change management, and beyond, delivered through virtual, in-classroom, and blended formats by experienced, hands-on practitioners.
The Role: This is a newly shaped senior leadership opportunity for someone who can operate across two dimensions: building and leading high-performing delivery teams, and owning the commercial performance of the Professional Services function. Reporting into the executive team, you will be accountable for ensuring clients achieve measurable outcomes while simultaneously identifying and unlocking growth within the portfolio. You will set the standard for how Professional Services is positioned, delivered, and scaled, and you will have the platform and the support to do it properly.
Key Responsibilities:
- Lead and develop the Professional Services function, setting clear direction, standards, and performance expectations across delivery and commercial outcomes.
- Own the P&L for Professional Services, taking full accountability for revenue targets, margin performance, and growth within the portfolio.
- Drive client delivery excellence, ensuring programmes are executed to the highest standard and that customers achieve meaningful, measurable outcomes.
- Build and maintain senior relationships across the client base, acting as an executive-level point of contact for strategic accounts.
- Identify and close expansion opportunities within existing accounts, working closely with Customer Success and Sales to maximise account value.
- Develop scalable delivery frameworks, methodologies, and playbooks that raise consistency and quality across the function.
- Recruit, mentor, and develop a team of professional services practitioners, fostering a high-performance culture built on accountability and continuous improvement.
- Partner with product, learning design, and operations teams to ensure client requirements are translated into solutions that deliver real impact.
- Contribute to the wider growth strategy, providing market intelligence, client insight, and commercial input at leadership level.
- Report on function performance, pipeline health, and delivery metrics to the executive team with clarity and rigour.
What You'll Need:
Essential:
- 10+ years experience in Professional Services, consulting, or a client-facing delivery leadership role.
- Proven track record of owning commercial targets and driving revenue growth within a PS or account management function.
- Experience leading and developing delivery teams in a fast-paced, scaling environment.
- Strong executive presence, with the ability to build credible relationships at C-suite and senior stakeholder level.
- Demonstrated ability to balance operational delivery rigour with commercial and strategic thinking.
- Experience developing and implementing delivery methodologies, frameworks, or best-practice playbooks.
- Excellent communication and influencing skills across technical and non-technical audiences.
- Right to work in the UK.
Desirable / Nice to Have:
- Background in technology, learning solutions, or professional services within finance or insurance sectors.
- Experience scaling a PS function through a period of significant organisational growth.
- Familiarity with CRM and project management tooling in a client delivery context.
Why Apply?
- £110,000 - £130,000 base salary plus performance bonus.
- Hybrid working from Belfast with flexibility built in.
- Executive-level visibility and genuine influence over the direction of the business.
- A function to lead, shape, and scale, not inherit and maintain.
- Fast-moving, ambitious organisation with serious growth ambitions and the track record to back them up.
- Collaborative leadership team that values commercial thinking and delivery excellence in equal measure.
- Professional development and career progression in a company that invests heavily in its own people.
Next Steps: If this sounds like the right move, get in touch with Ryan Quinn at Ocho People for a confidential conversation.
Skills: Professional Services Director, Managing Director.
Benefits: Bonus, Pension Options, Healthcare.
Head of Insurance Service in Belfast employer: Ocho
Join a leading provider of technical and professional learning solutions in Belfast, where you will have the opportunity to shape and scale a growing Professional Services function. With a competitive salary, hybrid working options, and a collaborative leadership team, this role offers significant influence over business direction and a commitment to professional development. Experience a fast-paced, ambitious environment that values both commercial thinking and delivery excellence, ensuring you thrive in your career while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Insurance Service in Belfast
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Ocho). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Ocho. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Head of Insurance Service in Belfast
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Ocho.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Ocho. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Ocho
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Ocho to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Ocho, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Ocho's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
