At a Glance
- Tasks: Lead the End User Services team and manage IT support operations in Belfast.
- Company: Globally recognised financial markets business with a strong presence in Belfast.
- Benefits: Salary up to £47,000, hybrid working, and opportunities for professional growth.
- Other info: Opportunity to lead innovative AI programmes and drive service improvements.
- Why this job: Make a real impact in a high-visibility role within a complex tech environment.
- Qualifications: 5-7 years in supervisory roles, hands-on technical experience, and strong communication skills.
The predicted salary is between 47000 - 47000 £ per year.
Senior IT leadership role within a globally recognised financial markets business.
Ownership of all end user services across the Belfast site.
Broad technical scope: desktop, mobile, applications, ITIL-aligned ITSM.
Hybrid working.
About Our Client:
Our client is one of the world's largest providers of market infrastructure, operating across more than 60 offices in 27 countries with over 5,000 employees globally. They connect clients to financial and commodities markets at scale and are a well-established presence in Belfast. Technology is central to how their business operates, and the IT function plays a direct role in keeping critical trading and broking operations running.
The Role:
This is a senior End User Services leadership position with full responsibility for site-level IT support in Belfast. You will lead a local team, oversee day-to-day operations for both broking and non-broking populations, and act as deputy to regional End User Services leadership. The role sits at the intersection of hands-on technical ownership and operational management, with real visibility across the business. Someone who thrives on accountability, structure, and high service standards will do well here.
Key Responsibilities:
- Lead and manage the Belfast End User Services team, setting the standard for service quality and professionalism.
- Own all end-user facing IT services across desktop computing, mobile devices, and end-user applications.
- Manage incidents, service requests, problems, and changes in line with ITIL-aligned processes.
- Collaborate with Infrastructure, Architecture, IT Security, and Facilities teams to deliver a joined-up end-user experience.
- Drive continuous service improvement through process optimisation, automation, and tooling enhancements.
- Own local project delivery and technology rollouts, coordinating team resources to support regional and global initiatives.
- Maintain and report on service delivery metrics to track performance and support management reporting.
- Act as site lead for cross-functional innovation and AI programmes.
What You Will Need:
Essential:
- 5 to 7 years of experience in a supervisory or team leadership role within End User or Desktop Support.
- Hands-on technical experience across Windows desktop environments, Active Directory, SCCM/App-V, and end-user hardware.
- Working knowledge of ITIL-aligned IT Service Management processes.
- Experience in large, complex organisations, ideally within financial services or regulated environments.
- Strong written and verbal communication skills, including the ability to convey technical detail to non-technical stakeholders.
- Right to work in the UK.
Nice to Have:
- Experience supporting broking or front-office user populations.
- Exposure to service automation or tooling improvement initiatives.
- Previous experience contributing to regional or global technology rollouts.
Why Apply:
- Salary up to £47,000 with flexibility for the right candidate.
- Hybrid working model with Belfast city centre office.
- Senior site-level ownership within a globally recognised business.
- High-visibility role with real scope to influence service quality and direction.
- Work across a technically complex, business-critical environment.
- Opportunity to lead cross-functional innovation and AI programmes at site level.
Interested? Benefits: Work From Home Bonus.
Desktop Support Lead in Belfast employer: Ocho
Join a globally recognised financial markets business that values technology and innovation, offering a hybrid working model in the vibrant city of Belfast. As a Desktop Support Lead, you will enjoy a competitive salary of up to £47,000, alongside opportunities for professional growth and the chance to lead a dedicated team in delivering high-quality end-user services. With a strong focus on service improvement and cross-functional collaboration, this role provides a unique platform to influence the direction of IT support within a complex and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Lead in Belfast
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ocho values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ocho might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ocho!
✨Direct Apply to Ocho
Let's not forget to apply directly through the Ocho website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Lead in Belfast
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ocho.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ocho. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ocho
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
