At a Glance
- Tasks: Lead client delivery from contract to implementation, managing multiple projects and stakeholder relationships.
- Company: Dynamic tech firm specialising in regulatory and tax reporting solutions.
- Benefits: Competitive salary, hybrid work model, and a collaborative team environment.
- Other info: Join a close-knit team with excellent career growth opportunities and high autonomy.
- Why this job: Make a real impact in a small team while shaping delivery standards and client success.
- Qualifications: Experience in client-facing technical roles, strong SQL and Power BI skills required.
The predicted salary is between 55000 - 60000 £ per year.
About the role
Our client builds specialist regulatory and tax reporting solutions for enterprise clients across banking, legal, construction, and manufacturing. This is a newly shaped senior role sitting at the heart of their Belfast-based Client Delivery team, bridging implementation and customer success. You will own client engagements end to end, from signed contract through build and delivery, before transitioning accounts into ongoing support. Working across three to four concurrent projects, you will serve as the primary delivery contact for external stakeholders while holding the technical capability to shape, build, and improve the solutions yourself. The team is small (five people total, four based in Belfast), which means your influence on delivery standards, ways of working, and technical quality will be felt immediately.
What you will be doing
- Taking clients from contract signature through full implementation, managing scope and delivery milestones across multiple concurrent engagements
- Gathering and translating complex client data requirements into well-structured, maintainable data models and reporting solutions
- Working hands-on with client datasets using SQL, Power BI, and data modelling techniques to build and configure customised outputs
- Managing external stakeholder relationships, including resistant or change-averse contacts, with strong commercial and emotional intelligence
- Elevating delivery standards across the team, bringing best practice from enterprise environments and ensuring consistency and maintainability in all outputs
- Collaborating remotely with clients and internally with a close-knit Belfast team, with very limited travel required
Core technical requirements
- Data querying SQL
- Reporting Power BI
- Architecture
- Data modelling
- Delivery context SaaS / enterprise
What we are looking for
- Proven track record delivering client-facing technical solutions, ideally in SaaS implementation, technical consulting, professional services, or an advanced technical support environment
- Hands-on experience working directly through client datasets, personally gathering requirements, asking the right data questions, and building or shaping the resulting data models
- Strong understanding of scope management and the ability to balance delivery deadlines with excellent customer service across multiple concurrent projects
- Demonstrable experience working with external enterprise stakeholders, including those resistant to change or wary of automation
- The ability to independently improve delivery standards rather than learn from others; this role requires someone who raises the bar
- Strong commercial awareness and communication skills; able to navigate the nuance of person-to-person engagement within a B2B environment
Backgrounds that tend to fit well
- Client Delivery Specialist or Technical Implementation Consultant
- Technical Business Analyst or Customer Solutions Engineer
- SaaS Implementation Consultant or Professional Services Consultant
- Advanced Technical Support with strong client-facing exposure
The team and environment
- Small, collaborative team of five, with four based in Belfast and a preference for a Belfast-based hire for this role
- Hybrid working with three days per week onsite in Belfast
- The majority of client interaction is conducted remotely, with very limited travel
- High-autonomy environment where senior experience and influence matters more than people management
Benefits: Work From Home
Delivery Lead (hybrid) in Belfast employer: Ocho
As a Delivery Lead in our Belfast-based Client Delivery team, you will thrive in a dynamic and collaborative environment where your expertise directly influences project outcomes and delivery standards. We offer a hybrid working model that promotes work-life balance, alongside competitive salaries and opportunities for professional growth within a small, close-knit team. Join us to make a meaningful impact while enjoying the benefits of a supportive culture that values innovation and client success.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Lead (hybrid) in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to client delivery. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! If you’ve got experience with SQL or Power BI, consider creating a portfolio of projects or case studies. This will give you an edge when discussing your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Delivery Lead (hybrid) in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Delivery Lead. Highlight your experience in client-facing technical solutions and any hands-on work with SQL and Power BI. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us about your journey in client delivery and how you've managed multiple projects. Show us your personality and why you’re excited about joining our small, collaborative team.
Showcase Your Technical Skills:Don’t just list your skills; demonstrate them! If you’ve worked on data models or reporting solutions, give us examples. We love seeing how you’ve used your technical know-how to solve real problems for clients.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Ocho
✨Know Your Stuff
Make sure you brush up on your SQL and Power BI skills before the interview. Be ready to discuss how you've used these tools in past projects, especially in client-facing roles. The more specific examples you can provide, the better!
✨Understand the Client's Needs
Research the company and its clients thoroughly. Understand their industry challenges and think about how your experience can help solve their problems. This will show that you're not just interested in the role, but also in making a real impact.
✨Showcase Your Communication Skills
Since you'll be managing external stakeholders, it's crucial to demonstrate your communication prowess. Prepare to share examples of how you've navigated tricky conversations or managed resistant clients in the past. This will highlight your emotional intelligence and commercial awareness.
✨Be Ready to Elevate Standards
Think about ways you've improved delivery standards in previous roles. Be prepared to discuss specific strategies or best practices you've implemented. This will show that you're proactive and ready to raise the bar in this new position.
