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For Companies At a Glance
- Tasks: Lead strategic accounts, drive renewals, and mentor the Customer Success team.
- Company: Fast-growing tech scale-up with a collaborative and purpose-driven culture.
- Benefits: Salary £120k+, hybrid working, and competitive benefits for career growth.
- Other info: High-trust environment with opportunities for professional development.
- Why this job: Join a dynamic team making a real impact in tech and customer success.
- Qualifications: 10+ years in Senior Customer Success or Account Management with strong negotiation skills.
The predicted salary is between 120000 - 120000 £ per year.
A Director-level Customer Success role at a fast-growing tech scale-up, owning a portfolio of strategic enterprise accounts across finance, insurance, and technology.
Salary: £120k+ dependent on experience. Hybrid working with a Belfast base.
About the Company
Our client is a leading provider of technical and professional solutions, partnering with some of the world's largest organisations in finance, insurance, and technology. Their outcome-driven programmes span AI, data science, and change management, delivered through virtual, in-classroom, and blended formats by experienced, hands-on instructors. It's a fast-moving, purpose-led business with an ambitious growth trajectory and a culture built on collaboration, ownership, and real impact.
The Role
This is a senior Director-level position with full commercial ownership of a portfolio of high-value strategic accounts. You'll be the trusted advisor at C-suite level, driving retention, renewals, and revenue expansion while ensuring clients achieve meaningful business outcomes. Alongside your account responsibilities, you'll play a key leadership role within the Customer Success function, mentoring the team and working closely with the Head of Customer Success to embed best practice and raise commercial capability across the board.
Key Responsibilities
- Own and grow a defined portfolio of strategic accounts with full commercial responsibility for renewals and expansion.
- Lead complex, high-value negotiations including multi-year and enterprise-level agreements.
- Build trusted, long-term relationships with senior and executive-level stakeholders across client organisations.
- Develop and execute tailored account strategies that align customer objectives with company value drivers.
- Maintain rigorous pipeline discipline and accurate forecasting across the portfolio.
- Proactively identify renewal risk early and intervene to protect and strengthen client relationships.
- Mentor and coach Customer Success team members on expansion thinking, negotiation, and strategic account planning.
- Support the Head of Customer Success in developing best-practice playbooks, account planning frameworks, and expansion methodologies.
- Act as a visible role model for senior-level client engagement and commercial ownership.
What You'll Need
Essential:
- 10+ years' experience in Senior Customer Success, Account Management, or Strategic Account roles.
- Proven track record of owning and growing revenue through renewals and expansion.
- Strong commercial acumen and negotiation capability at enterprise level.
- Experience managing complex, multi-stakeholder relationships at C-suite level.
- Previous experience mentoring or developing team members.
- Background working with enterprise or high-value customers in a scaling business.
Nice to Have:
- Experience shaping Customer Success strategy beyond individual accounts.
- Background in tech learning, SaaS, or professional services sectors.
Why Apply?
- Salary £120k+ dependent on experience.
- Hybrid working with a Belfast base.
- Competitive benefits package including professional development and career growth.
- High-trust, high-autonomy environment with genuine commercial ownership.
- Join a fast-growing company with real momentum and a collaborative, purpose-driven culture.
Interested? For more information or to submit your CV, connect with Ryan Quinn on LinkedIn if you have any queries on the role or the timelines.
Customer Success Director in Belfast employer: Ocho
Contact Detail:
Ocho Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Director in Belfast
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company inside out, understand their values, and know their products. Tailor your answers to show how your experience aligns with their goals, especially in customer success and account management.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with hiring managers, highlight specific examples of how you've driven revenue growth or improved client relationships. Numbers speak volumes, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our fast-growing team and making an impact in customer success.
We think you need these skills to ace Customer Success Director in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Director. Highlight your experience in managing strategic accounts and any relevant achievements that showcase your commercial acumen.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've driven retention and revenue expansion in previous roles, and don’t forget to mention your mentoring experience!
Showcase Your C-Suite Experience: Since this role involves building relationships at the executive level, make sure to emphasise your experience with C-suite stakeholders. We want to see how you've navigated complex negotiations and built trust with senior leaders.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our fast-growing company!
How to prepare for a job interview at Ocho
✨Know Your Numbers
As a Customer Success Director, you'll need to demonstrate your commercial acumen. Be prepared to discuss specific metrics from your previous roles, such as revenue growth percentages, retention rates, and successful negotiation outcomes. This shows you understand the financial impact of your work.
✨Build Rapport with C-Suite
Since you'll be engaging with senior stakeholders, practice how to establish trust quickly. Research their backgrounds and current challenges in their industries. Tailor your conversation to show how your experience aligns with their needs, making it clear you can be a valuable partner.
✨Showcase Your Mentoring Skills
Highlight your experience in mentoring and developing team members. Prepare examples of how you've successfully guided others in strategic account planning or negotiation. This will demonstrate your leadership capabilities and commitment to fostering a high-performing team.
✨Prepare for Complex Scenarios
Expect to discuss complex negotiations and multi-stakeholder relationships. Think of specific examples where you navigated challenging situations, detailing your approach and the outcomes. This will illustrate your problem-solving skills and ability to manage intricate client dynamics.