At a Glance
- Tasks: Be the go-to person for clients, solving issues and managing service requests.
- Company: Fast-growing SaaS company transforming finance and compliance processes.
- Benefits: Competitive salary, hybrid work model, and opportunities for growth.
- Other info: Exciting environment with plenty of chances to learn and develop.
- Why this job: Join a dynamic team and make a real difference in client experiences.
- Qualifications: Customer-focused attitude and problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Belfast (Hybrid)
Reporting to: Client Support Manager
Salary: Competitive
About the Company
Our client is a fast-growing SaaS organisation supporting global enterprises in transforming how they manage finance, tax, and regulatory reporting. Their cloud-based platform simplifies complex compliance processes and enables senior finance leaders to unlock real business value.
The Role
We're looking for a motivated and customer-focused Client Support Associate to join a dynamic support team. You'll act as the first point of contact for clients, resolving issues, managing service requests, and delivering an outstanding customer experience. This is an excellent opportunity for someone who enjoys problem-solving, working with technology, and engaging directly with clients in a fast-paced environment.
Key Responsibilities
- Client Support
Client Support Specialist - Helpdesk Analyst TLNT1_NI in Belfast employer: Ocho
As a fast-growing SaaS organisation based in Belfast, our company offers a vibrant work culture that prioritises employee development and collaboration. We provide competitive salaries, hybrid working options, and a supportive environment where you can thrive while helping global enterprises navigate complex compliance processes. Join us to be part of a team that values innovation and customer satisfaction, ensuring meaningful growth opportunities for all employees.
