At a Glance
- Tasks: Be the go-to person for client queries and troubleshoot technical issues.
- Company: Fast-growing software business with a supportive, people-first culture.
- Benefits: Up to £40,000 salary, healthcare cover, gym support, and hybrid working.
- Other info: Clear career progression opportunities in a scaling tech environment.
- Why this job: Join a collaborative team and make a real impact in client support.
- Qualifications: Experience in technical support, strong Excel skills, and a curious mindset.
The predicted salary is between 40000 - 40000 € per year.
A fast-growing software business is looking for a Client Support Analyst to join their expanding support team. The company provides a specialist platform used by finance and compliance teams across large, complex organisations worldwide, and they are at an exciting stage of growth. This is a fantastic opportunity for someone who enjoys getting to the bottom of technical problems, working with data, and building genuine relationships with clients. You will be part of a collaborative team where your contribution is visible and your development is taken seriously.
What You Will Be Doing:
- Serving as a primary point of contact for client queries, incidents and troubleshooting requests
- Logging, prioritising and managing support tickets in line with agreed service levels
- Investigating issues methodically and working alongside product and technical teams to reach solutions
- Communicating with clients clearly and professionally across email, phone and video
- Supporting new client onboarding, training sessions and product webinars
- Writing and maintaining knowledge base articles and contributing to ongoing service improvements
What They Are Looking For:
- Previous experience in a technical or software support environment
- Familiarity with service desk platforms such as Zendesk, Jira or Freshdesk
- Strong Excel skills and a genuine interest in working with data
- Exposure to SQL is a bonus and will be welcomed
- Ability to explain technical concepts clearly to non-technical audiences
- Organised, detail-oriented and composed when dealing with competing priorities
- A curious, proactive approach and a willingness to keep developing
What Is On Offer:
- Hybrid working pattern with approximately three days in the Belfast office
- Salary up to £40,000 depending on experience
- Healthcare cover, gym support and additional benefits
- Clear career progression routes within a scaling technology business
- A supportive, people-first culture where your ideas genuinely count
Apply now to find out more or reach out to me personally.
Client Support Analyst JBLE1_NI in Belfast employer: Ocho
Join a fast-growing software business in Belfast as a Client Support Analyst, where you will thrive in a supportive, people-first culture that values your contributions and fosters your professional growth. With a hybrid working model, competitive salary, and benefits like healthcare cover and gym support, this role offers a unique opportunity to engage with clients and tackle technical challenges in a collaborative environment. Be part of a team that prioritises your development and encourages innovative ideas as the company scales.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Analyst JBLE1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info about the company and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to client support and SQL. We recommend using the STAR method to structure your answers, showcasing your problem-solving skills and how you handle client interactions.
✨Tip Number 3
Show off your passion for data! During interviews, share examples of how you've used data to solve problems or improve processes. This will highlight your genuine interest in the role and align with what they’re looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Support Analyst JBLE1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Support Analyst. Highlight your experience in technical support and any familiarity with SQL or service desk platforms. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background makes you a great fit. Don’t forget to mention your passion for problem-solving and working with clients, as that’s key for us.
Show Off Your Communication Skills:Since you'll be communicating with clients regularly, it's important to demonstrate your ability to explain technical concepts clearly. Use straightforward language in your application to show us you can bridge the gap between tech and non-tech audiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Ocho
✨Know Your SQL Basics
Since the role mentions SQL as a bonus, brush up on your SQL skills before the interview. Be prepared to discuss how you've used SQL in past roles or projects, and think of examples where you’ve solved data-related issues.
✨Familiarise Yourself with Support Tools
Get to know service desk platforms like Zendesk, Jira, or Freshdesk. If you have experience with any of these, be ready to share specific instances where you effectively managed support tickets or improved client interactions.
✨Practice Clear Communication
As a Client Support Analyst, you'll need to explain technical concepts to non-technical clients. Practice articulating complex ideas in simple terms, perhaps by explaining a technical problem to a friend who isn’t in the tech field.
✨Show Your Curiosity
Demonstrate your proactive approach by preparing questions about the company’s products and services. This shows that you’re genuinely interested in the role and eager to learn more about how you can contribute to their growth.
