At a Glance
- Tasks: Support clients from enquiry to completion in a busy operations team.
- Company: Established professional services firm with a strong reputation in Belfast.
- Benefits: Salary £26,000-£27,000, ongoing training, and genuine career progression.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Join a supportive team and build a long-term career in administration.
- Qualifications: Experience in administration or customer service, strong organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
At a glance:
- Administration role within a growing operations team at a professional services firm
- Client-facing support, from first enquiry through to completion
- Belfast-based, full-time
- Salary £26,000 - £27,000, dependent on experience
- Real career progression on offer as the business grows
About the Company:
Our client is a well-established professional services organisation based in Belfast, supporting a broad client base through a busy and growing operations function. They've built a strong reputation for accuracy, responsiveness and the quality of service they deliver, and as the business continues to expand, they're investing further in the team that supports it.
The Role:
This is a great opportunity for an organised, customer-focused administrator to join a busy operations team, supporting new client requests from initial enquiry right through to completion. You'll work closely with internal teams to keep information accurate and work flowing efficiently, acting as a key point of contact for clients by phone and email. It's a role suited to someone who thrives on accuracy and structure, enjoys a fast-paced environment, and wants to build a long-term career in professional services administration.
Key Responsibilities:
- Manage the administration of new client requests from initial enquiry through to completion
- Gather and process client information accurately across internal systems
- Create and maintain client records and documentation
- Coordinate with internal teams to ensure work is allocated efficiently
- Monitor workloads and ensure tasks are completed within agreed deadlines
- Maintain accurate records and provide regular progress updates
- Communicate professionally with clients and internal stakeholders via email and telephone
- Follow up on outstanding documentation and information
- Respond to general enquiries and escalate issues where appropriate
- Contribute to continuous improvement of administrative processes and service delivery
What You'll Need:
Essential:
- Previous experience in administration, customer service or office support
- Excellent organisational skills with the ability to manage multiple priorities
- Strong attention to detail and a high level of accuracy
- Confident communicator with excellent written and verbal skills
- Proficient in Microsoft Office, including Outlook, Word and Excel
- Right to work in the UK, based in or commutable to Belfast
Nice to have:
- Experience in a professional services or fast-paced, deadline-driven environment
- A proactive attitude with a genuine willingness to learn and develop
Why Apply?
- Salary of £26,000 - £27,000, dependent on experience
- Opportunity to join a growing, supportive organisation
- Collaborative, close-knit team environment
- Ongoing training and development
- Genuine career progression opportunities as the business scales
Get in Touch:
For more information, contact Emma at Ocho People.
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