At a Glance
- Tasks: Manage and grow client accounts in the German market while delivering excellent service.
- Company: International cloud software company with a focus on growth and stability.
- Benefits: Competitive salary, bonus, hybrid working, and genuine career progression.
- Other info: Opportunity to work in a growing Belfast office with international reach.
- Why this job: Join a dynamic team and make a real impact in client relationships.
- Qualifications: Fluent German and English, with experience in account management.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a German-speaking Account Manager to join the team in Belfast, working in a hybrid capacity at an international cloud software company. This is an account management-focused role, responsible for managing, retaining, and growing a portfolio of existing clients across the German-speaking market. You'll build strong, lasting relationships with your accounts, understand their needs, and identify opportunities to grow revenue through upsell and cross-sell - all while delivering an excellent client experience.
Key Responsibilities
- Manage and grow a portfolio of accounts across the German market, acting as the main point of contact
- Build strong, long-term relationships with clients, understanding their goals and challenges
- Identify and convert upsell and cross-sell opportunities within your account base
- Manage renewals and proactively work to maximise client retention
- Liaise between German-speaking clients and internal teams to ensure a smooth client experience
- Track and report on account performance, pipeline, and revenue against targets
- Stay close to market trends and client feedback to inform account strategy
What You'll Bring
- Fluent/native-level German, both spoken and written
- Fluent English
- Experience in account management or customer success
- Strong relationship-building and communication skills
- Comfortable managing a portfolio of accounts and working towards retention/revenue targets
Advantageous
- Experience working with German or DACH-region clients specifically
- Background in SaaS, technology, or B2B services
- Experience using a CRM (e.g. Salesforce, HubSpot)
- An additional European language
Benefits & Package
- Competitive salary
- Bonus
- Hybrid working from Belfast
- Opportunity to join a stable, international, and growing company
- Genuine career progression within a business already scaling its Belfast office
How to Apply
If this sounds like the right next step for you, we'd love to hear from you. Get in touch with the Ocho People team today.
Account Manager - German Market in Belfast employer: Ocho
Join a dynamic and innovative digital consultancy that champions a remote-first work culture, offering exceptional benefits such as a competitive salary, generous annual leave, and a commitment to professional development. With a focus on quality and collaboration, you'll thrive in an environment that values your expertise and provides the autonomy to shape QA processes while working on complex, multi-component systems alongside a talented team in Northern Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - German Market in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ocho. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ocho before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager - German Market in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ocho:Your cover letter is your chance to shine! Tell us why you want to work at Ocho specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ocho!
How to prepare for a job interview at Ocho
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
