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- Tasks: Support enterprise customers by troubleshooting complex technical issues in cloud-native environments.
- Company: Fast-growing cloud software company focused on optimising cloud infrastructure.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Join a high-impact role and work with cutting-edge cloud technologies.
- Qualifications: 5+ years in Technical Support or related fields, strong Kubernetes and cloud experience.
- Other info: Collaborate closely with engineering teams and shape customer support processes.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a fast-growing cloud software company helping enterprises optimise cloud infrastructure and control costs across complex Kubernetes and cloud-native environments. They are looking for a Senior Support Engineer to play a key role in supporting enterprise customers and ensuring reliable, high-quality production environments. This is a hands-on, customer-facing role, working closely with engineering and product teams to troubleshoot complex technical issues and drive continuous improvement.
What you'll be doing:
- Acting as a senior technical point of contact for enterprise customers
- Troubleshooting and resolving complex issues across Kubernetes, cloud infrastructure, and distributed systems
- Investigating production issues through logs, metrics, and system analysis
- Collaborating with engineering and product teams on bug escalation, root cause analysis, and fix validation
- Supporting deployments, configuration, and best practices in cloud-native environments
- Creating and maintaining technical documentation and knowledge base articles
- Continuously improving support processes, tooling, and operational readiness
Experience:
- 5+ years' experience in Technical Support, DevOps, SRE, or Systems Engineering roles
- Strong hands-on experience with Kubernetes, containers, and cloud platforms (AWS preferred)
- Proven troubleshooting skills in distributed, production environments
- Solid Linux and networking fundamentals
- Ability to read and understand application code (Go, Python, or similar)
- Excellent communication skills with both technical and non-technical stakeholders
- Experience supporting SaaS or enterprise customers is highly desirable
- Kubernetes certifications (CKA or similar) are a plus
Why join?
- Work with modern cloud-native and Kubernetes technologies
- High-impact role within a growing cloud software organisation
- Close collaboration with engineering and product teams
- Opportunity to shape support processes and customer experience
Please apply now if you are meeting the above criteria, or contact Andrew Harrison directly.
Senior Support Engineer - Remote (Northern Ireland) in Belfast employer: Ocho People
Contact Detail:
Ocho People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer - Remote (Northern Ireland) in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the cloud software space, especially those who work with Kubernetes or have experience in technical support. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare for interviews by brushing up on your troubleshooting techniques and be ready to discuss real-world scenarios. We want to hear how you tackled complex issues in previous roles, so have some examples up your sleeve.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission in the cloud-native space.
We think you need these skills to ace Senior Support Engineer - Remote (Northern Ireland) in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Kubernetes, cloud platforms, and technical support. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting enterprise customers and how your background makes you a perfect fit for this role. Let us know what excites you about working with cloud-native technologies.
Show Off Your Troubleshooting Skills: In your application, give examples of complex issues you've resolved in production environments. We love seeing real-world scenarios where you’ve made a difference, especially if they involve Kubernetes or cloud infrastructure!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Ocho People
✨Know Your Tech Inside Out
Make sure you brush up on your Kubernetes, cloud infrastructure, and distributed systems knowledge. Be ready to discuss specific scenarios where you've troubleshot complex issues, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Communication Skills
Since you'll be interacting with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. Prepare examples of how you've effectively communicated with customers or team members in the past.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to walk through your thought process when resolving production issues. Think of a few real-life examples where you used logs, metrics, or system analysis to troubleshoot problems, and be ready to share those stories.
✨Highlight Continuous Improvement Mindset
This role is all about driving continuous improvement, so come prepared with ideas on how you’ve improved support processes or tooling in previous roles. Discuss any experience you have with creating documentation or knowledge base articles, as this will demonstrate your proactive approach.
