At a Glance
- Tasks: Lead the Belfast End User Services team and manage IT support operations.
- Company: Join a globally recognised financial markets business with a strong presence in Belfast.
- Benefits: Salary up to £47,000, hybrid working, and opportunities for professional growth.
- Other info: Opportunity to lead innovative AI programmes and drive service improvements.
- Why this job: Make a real impact in a high-visibility role within a complex, tech-driven environment.
- Qualifications: 5-7 years in IT leadership, hands-on technical skills, and strong communication abilities.
The predicted salary is between 47000 - 47000 £ per year.
Senior IT leadership role within a globally recognised financial markets business. Ownership of all end user services across the Belfast site. Broad technical scope: desktop, mobile, applications, ITIL-aligned ITSM. Hybrid working.
About Our Client
Our client is one of the world's largest providers of market infrastructure, operating across more than 60 offices in 27 countries with over 5,000 employees globally. They connect clients to financial and commodities markets at scale and are a well-established presence in Belfast. Technology is central to how their business operates, and the IT function plays a direct role in keeping critical trading and broking operations running.
The Role
This is a senior End User Services leadership position with full responsibility for site-level IT support in Belfast. You will lead a local team, oversee day-to-day operations for both broking and non-broking populations, and act as deputy to regional End User Services leadership. The role sits at the intersection of hands-on technical ownership and operational management, with real visibility across the business. Someone who thrives on accountability, structure, and high service standards will do well here.
Key Responsibilities
- Lead and manage the Belfast End User Services team, setting the standard for service quality and professionalism
- Own all end-user facing IT services across desktop computing, mobile devices, and end-user applications
- Manage incidents, service requests, problems, and changes in line with ITIL-aligned processes
- Collaborate with Infrastructure, Architecture, IT Security, and Facilities teams to deliver a joined-up end-user experience
- Drive continuous service improvement through process optimisation, automation, and tooling enhancements
- Own local project delivery and technology rollouts, coordinating team resources to support regional and global initiatives
- Maintain and report on service delivery metrics to track performance and support management reporting
- Act as site lead for cross-functional innovation and AI programmes
What You Will Need
Essential
- 5 to 7 years of experience in a supervisory or team leadership role within End User or Desktop Support
- Hands-on technical experience across Windows desktop environments, Active Directory, SCCM/App-V, and end-user hardware
- Working knowledge of ITIL-aligned IT Service Management processes
- Experience in large, complex organisations, ideally within financial services or regulated environments
- Strong written and verbal communication skills, including the ability to convey technical detail to non-technical stakeholders
- Right to work in the UK
Nice to Have
- Experience supporting broking or front-office user populations
- Exposure to service automation or tooling improvement initiatives
- Previous experience contributing to regional or global technology rollouts
Why Apply
- Salary up to £47,000 with flexibility for the right candidate
- Hybrid working model with Belfast city centre office
- Senior site-level ownership within a globally recognised business
- High-visibility role with real scope to influence service quality and direction
- Work across a technically complex, business-critical environment
- Opportunity to lead cross-functional innovation and AI programmes at site level
Senior Belfast End User Services Lead - Hybrid employer: Ocho People
Join a globally recognised financial markets business that values technology and innovation, offering a hybrid working model and a competitive salary of up to £47,000. As a Senior End User Services Lead in Belfast, you will have the opportunity to lead a dedicated team, influence service quality, and drive continuous improvement in a dynamic environment. With a strong focus on employee growth and collaboration across functions, this role provides a unique chance to make a meaningful impact within a well-established presence in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Belfast End User Services Lead - Hybrid
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their tech stack and be ready to discuss how your experience aligns with their needs. This shows you're genuinely interested and not just another candidate.
✨Tip Number 3
Practice your pitch! Be clear about your leadership style and how you handle challenges in end-user services. Use specific examples from your past roles to demonstrate your skills and achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Belfast End User Services Lead - Hybrid
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership roles and technical expertise in End User Services to show us you’re the right fit for this senior position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role and how your background aligns with our needs. Be specific about your experience in ITIL processes and managing teams, as we want to see your personality shine through!
Showcase Your Technical Skills:Don’t shy away from detailing your hands-on technical experience with Windows desktop environments and other relevant tools. We love seeing candidates who can bridge the gap between technical know-how and operational management.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Ocho People
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows desktop environments, Active Directory, and SCCM/App-V. Be ready to discuss how you've applied these skills in previous roles, as this will show your hands-on experience and confidence.
✨Demonstrate Leadership Skills
Since this is a senior role, be prepared to share examples of how you've successfully led teams in the past. Highlight your ability to set service standards and manage day-to-day operations, as well as any experience you have with mentoring or developing team members.
✨Understand ITIL Processes
Familiarise yourself with ITIL-aligned IT Service Management processes. Be ready to discuss how you've managed incidents, service requests, and changes in line with these processes, as this will demonstrate your alignment with the company's operational standards.
✨Showcase Your Communication Skills
Strong communication is key, especially when conveying technical details to non-technical stakeholders. Prepare to give examples of how you've effectively communicated complex information in the past, as this will highlight your ability to bridge the gap between tech and business.
