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For Companies At a Glance
- Tasks: Monitor and support critical systems, respond to incidents, and collaborate with engineering teams.
- Company: Join a leading financial services tech team in Belfast with a focus on stability.
- Benefits: Competitive day rate, potential for permanent role, and hybrid working model.
- Why this job: Gain hands-on experience in a vital operational role with real impact and visibility.
- Qualifications: Experience in Production Support or Operations Engineering, strong Linux skills, and good communication.
- Other info: Initial 6-9 month contract with a strong chance of permanent placement.
The predicted salary is between 36000 - 60000 £ per year.
We're partnering with a financial services technology team in Belfast who need an experienced Production Support / Operations Engineer to cover an upcoming maternity leave. This is a hands-on operational role focused on keeping critical customer-facing systems stable, responding to incidents, and working closely with engineering teams when issues arise.
This is an initial 6-9 month contract, with a strong likelihood of converting to a permanent role following the maternity cover period, subject to performance and team fit.
The Role
- You'll be responsible for monitoring live environments, responding to alerts, triaging issues, and applying recovery procedures using established runbooks.
- You'll investigate incidents, determine root cause where possible, and escalate to the appropriate engineering teams when issues require deeper technical fixes.
- You'll also be responsible for documenting incidents and timelines for post-incident reviews, supporting continuous improvement in system stability and operational processes.
Key Responsibilities
- Monitor production and non-production environments and respond to system alerts.
- Triage and remediate application and system issues using established procedures.
- Escalate incidents appropriately and communicate clearly with stakeholders.
- Support recovery activities during service disruptions.
- Document incidents and contribute to post-incident reviews.
- Work closely with development and infrastructure teams to resolve ongoing issues.
What We're Looking For
- Commercial experience in Production Support, Application Support, NOC or Operations Engineering roles.
- Strong Linux or Unix skills with confidence working in live environments.
- Experience using monitoring and logging tools (such as Splunk, Grafana, CloudWatch, Datadog or similar).
- Comfortable working in high-pressure situations and following structured incident processes.
- Strong communication skills and ability to work with technical and non-technical teams.
- Cloud platform exposure (AWS, GCP or Azure) is beneficial but not essential.
Contract Details
- Initial 6-9 month maternity cover contract.
- Strong likelihood of converting to permanent after the contract period.
- Hybrid working with 2 days per week onsite in Belfast.
- Quick start required due to upcoming leave.
- Competitive day rate, Inside IR35.
Why This Role
This is a chance to step into a critical operational role within a stable financial services environment, with real responsibility and visibility across the business. For candidates interested in longer-term security, the role offers a genuine pathway into a permanent position after the contract period.
Production Support / Operations Engineer - Contract in Belfast employer: Ocho People
Contact Detail:
Ocho People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support / Operations Engineer - Contract in Belfast
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in production support or operations roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Linux, monitoring tools, and incident management. We want you to shine when it comes to those high-pressure scenarios!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to share examples of how you've triaged issues or improved system stability in past roles. We love hearing about your hands-on experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for candidates who fit well with our team culture.
We think you need these skills to ace Production Support / Operations Engineer - Contract in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Production Support and Operations Engineering. We want to see how your skills match the job description, so don’t be shy about showcasing your Linux or Unix expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with monitoring tools and your ability to handle high-pressure situations – we love that kind of stuff!
Showcase Your Communication Skills: Since you'll be working with both technical and non-technical teams, it's important to demonstrate your communication skills. In your application, give examples of how you've effectively communicated during incidents or escalations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Ocho People
✨Know Your Systems
Make sure you brush up on your knowledge of production and non-production environments. Familiarise yourself with the specific systems the company uses, especially any monitoring and logging tools like Splunk or Grafana. This will show that you're proactive and ready to hit the ground running.
✨Prepare for Incident Scenarios
Think about past incidents you've handled and be ready to discuss them. Prepare to explain how you triaged issues, communicated with stakeholders, and documented incidents. This will demonstrate your hands-on experience and problem-solving skills in high-pressure situations.
✨Showcase Your Communication Skills
Since this role involves working closely with both technical and non-technical teams, practice articulating complex technical concepts in simple terms. Be prepared to give examples of how you've successfully communicated during past incidents or projects.
✨Highlight Continuous Improvement Mindset
Be ready to discuss how you've contributed to post-incident reviews and supported continuous improvement in operational processes. Companies love candidates who are not just reactive but also proactive in enhancing system stability and efficiency.
