At a Glance
- Tasks: Lead the End User Services team and manage IT support operations in Belfast.
- Company: Globally recognised financial markets business with a strong presence in Belfast.
- Benefits: Salary up to £47,000, hybrid working, and opportunities for professional growth.
- Other info: Opportunity to lead innovation and AI programmes while driving service improvements.
- Why this job: Make a real impact in a high-visibility role within a complex, tech-driven environment.
- Qualifications: 5-7 years in supervisory roles, hands-on technical experience, and strong communication skills.
The predicted salary is between 47000 - 47000 € per year.
A senior IT leadership role within a globally recognised financial markets business.
Ownership of all end user services across the Belfast site with a broad technical scope: desktop, mobile, applications, ITIL-aligned ITSM.
Hybrid working model.
About Our Client:
Our client is one of the world's largest providers of market infrastructure, operating across more than 60 offices in 27 countries with over 5,000 employees globally. They connect clients to financial and commodities markets at scale and are a well-established presence in Belfast. Technology is central to how their business operates, and the IT function plays a direct role in keeping critical trading and broking operations running.
The Role:
This is a senior End User Services leadership position with full responsibility for site-level IT support in Belfast. You will lead a local team, oversee day-to-day operations for both broking and non-broking populations, and act as deputy to regional End User Services leadership. The role sits at the intersection of hands-on technical ownership and operational management, with real visibility across the business. Someone who thrives on accountability, structure, and high service standards will do well here.
Key Responsibilities:
- Lead and manage the Belfast End User Services team, setting the standard for service quality and professionalism.
- Own all end-user facing IT services across desktop computing, mobile devices, and end-user applications.
- Manage incidents, service requests, problems, and changes in line with ITIL-aligned processes.
- Collaborate with Infrastructure, Architecture, IT Security, and Facilities teams to deliver a joined-up end-user experience.
- Drive continuous service improvement through process optimisation, automation, and tooling enhancements.
- Own local project delivery and technology rollouts, coordinating team resources to support regional and global initiatives.
- Maintain and report on service delivery metrics to track performance and support management reporting.
- Act as site lead for cross-functional innovation and AI programmes.
What You Will Need:
Essential:
- 5 to 7 years of experience in a supervisory or team leadership role within End User or Desktop Support.
- Hands-on technical experience across Windows desktop environments, Active Directory, SCCM/App-V, and end-user hardware.
- Working knowledge of ITIL-aligned IT Service Management processes.
- Experience in large, complex organisations, ideally within financial services or regulated environments.
- Strong written and verbal communication skills, including the ability to convey technical detail to non-technical stakeholders.
- Right to work in the UK.
Nice to Have:
- Experience supporting broking or front-office user populations.
- Exposure to service automation or tooling improvement initiatives.
- Previous experience contributing to regional or global technology rollouts.
Why Apply:
- Salary up to £47,000 with flexibility for the right candidate.
- Hybrid working model with Belfast city centre office.
- Senior site-level ownership within a globally recognised business.
- High-visibility role with real scope to influence service quality and direction.
- Work across a technically complex, business-critical environment.
- Opportunity to lead cross-functional innovation and AI programmes at site level.
Interested? Reach out; 07807790130
End User Support Site Lead in Belfast employer: Ocho People
Join a globally recognised financial markets business in Belfast as an End User Support Site Lead, where you will enjoy a hybrid working model and a competitive salary of up to £47,000. The company fosters a culture of accountability and high service standards, providing ample opportunities for professional growth and the chance to lead innovative projects in a complex, technology-driven environment. With a strong emphasis on employee development and collaboration across teams, this role offers a unique opportunity to make a significant impact within a well-established organisation.
StudySmarter Expert Advice🤫
We think this is how you could land End User Support Site Lead in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in financial services or IT. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to end-user support and ITIL processes. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience.
✨Tip Number 3
Showcase your leadership skills! When discussing your past roles, highlight how you've led teams or improved service quality. This is key for a senior position like the End User Support Site Lead.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace End User Support Site Lead in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience in End User Support and any relevant technical skills, like your knowledge of ITIL processes.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams and improved service quality in previous positions, especially in complex environments.
Showcase Your Communication Skills:Since you'll be conveying technical details to non-technical stakeholders, make sure your application demonstrates your strong written communication skills. Keep it clear and concise!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Ocho People
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Windows desktop environments, Active Directory, and ITIL processes. Being able to discuss these topics confidently will show that you're not just a leader but also hands-on and technically savvy.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you overcame them. This role is all about managing a team, so demonstrating your leadership style and effectiveness is key.
✨Understand the Business
Research the company and its position in the financial markets. Knowing how technology supports their operations will help you articulate how you can contribute to their success. Tailor your answers to reflect an understanding of their business model and challenges.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their current projects, challenges they face in end-user services, or how they envision the future of IT support in their organisation. This demonstrates your proactive mindset and genuine interest.
