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- Tasks: Greet guests, manage seating, and ensure a welcoming atmosphere.
- Company: Join a vibrant restaurant team focused on guest experience.
- Benefits: Flexible hours, tips, and a fun work environment.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Be the first impression for guests and create memorable experiences.
- Qualifications: Must be friendly, organised, and able to communicate effectively.
The predicted salary is between 20000 - 25000 £ per year.
The Host is to adhere to the host service standards of the company while taking care of our Guests when answering phones, taking "to go" orders or opening door, greeting, directing flow of guests to waiting or bar areas, when seating and thanking when departing. Remember you are the guest's first impression. Everyone's FIRST (and last) responsibility is to ensure our guests have a great experience.
Primary Responsibilities Including, but not limited to:
- Courteously open door and greet all Guests immediately upon arrival, making all Guests feel welcome and appreciated through accommodating actions with a pleasant, genuine, and enthusiastic demeanor.
- Thank guests as they depart and inquire about their experience - if the response is negative, immediately contact a manager to ensure every guest leaves happy.
- Stay organized, think and act with purpose and a sense of urgency.
- Knowledge of food and beverage menus and pricing, specials, and promotions, as well as host standards and procedures, garnishes, food portions, accompaniments, and proper sales procedures for To Go.
- Must maintain cleanliness and organization of host station and assist with stocking, running food, and side work before, during and after each shift.
- Assist management team in ensuring maximum profitability through daily operations.
- Ensure compliance of established goals through direction and continual communication.
- Responsible for seating Guests and controlling the flow of the restaurant.
- Knowledge of the operation, maintenance, and cleaning procedures for any equipment used in the performance of your job.
- Effective operation and use of the phone, intercom, paging, and headphone systems.
- Thoroughly bus and clean tables, booths, and chairs; sort and roll silverware, and preset dining room tables.
- Ensure that floors are clean and dry.
- Responsible for assisting with any To Go items including ordering, packaging, and cash handling.
- Liable and responsible for sales recorded on the register under your host number (i.e., all cash and credit transactions, claiming 100% of tips, maintaining and balancing their drawer and coupon redemption, etc.).
- Adhere to all current company policies and procedures (i.e., security/emergency procedures, Social Media Policy, etc.).
- Communicate openly and honestly with all team members and management during periodic team member meetings, pre-meal, pep talks, and reviews.
- Must know and adhere to all regulations regarding Responsible Service of Alcohol in accordance with our policies and State laws.
- Knowledge of company and in-store promotions, new product rollouts, and point of sale materials; all menu items and LTO food upgrade items, additions and/or changes.
- Other duties as assigned.
Position Qualifications
- High school diploma or general education degree (GED).
- Must be able to hear, and read, write and speak English fluently.
Skills & Specifications
- Must complete the Host training phases for the Host position (including, but not limited to Responsible Service of Alcohol, GHS course and quiz, Allergy e-Class, watch Best in Class Service DVD, FOH Menu test, Host test, working with a Certified Trainer and complete the Independent Study Assignments of the training).
- Must possess all necessary technical skills required to effectively work in the FOH position.
- Working knowledge and application of core company values, policies, and procedures.
- Ability to exercise discretion and independent judgment with respect to challenging situations.
- Basic computer knowledge of Front of House (FOH) systems.
- Lead by positive example, acting in a professional, courteous manner at all times.
- Excellent verbal and written communication skills.
- Proficiency in basic math and time management.
Physical Demands
- Standing: Constantly
- Walking: Constantly
- Sitting: Occasionally
- Climbing: Frequently
- Crawling: Frequently
- Squatting: Frequently
- Kneeling: Frequently
- Bending: Frequently
- Handling/Fingering: Frequently
- Reaching Out/Up/Down: Frequently
- Lift/Move Objects up to 25 lbs.: Frequently
- Lift/Move Objects greater than 25 lbs.: Occasionally
Essential Functions
To perform this job successfully, the Team Member must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Work Environment
The work environment is that of the restaurant operation, including moderate to varying noise, crowds, wet floors, and temperature extremes.
Host / Hostess in Manchester employer: O'Charley's Team Members
Contact Detail:
O'Charley's Team Members Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host / Hostess in Manchester
✨Tip Number 1
First impressions matter! When you walk into that restaurant for your interview, make sure to greet everyone with a smile and a friendly hello. It shows you’re already in the host mindset and ready to make guests feel welcome.
✨Tip Number 2
Know the menu like the back of your hand! Brush up on food and beverage options, specials, and any promotions. This will not only impress your interviewer but also show that you’re genuinely interested in the role.
✨Tip Number 3
Be prepared to demonstrate your organisational skills. During the interview, share examples of how you’ve managed busy situations or kept things running smoothly. This is key for a host who needs to control the flow of guests!
✨Tip Number 4
Finally, don’t forget to follow up! After your interview, send a quick thank-you note or email. It’s a nice touch that shows you appreciate the opportunity and are still excited about the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Host / Hostess in Manchester
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm for the role and your passion for providing great guest experiences.
Tailor Your Application: Make sure to read the job description carefully and highlight any relevant experience or skills you have that match what we're looking for. This shows us that you understand the role and are genuinely interested in joining our team.
Keep It Clear and Concise: While we love a good story, keep your application straightforward and to the point. Use clear language and avoid jargon to make it easy for us to see why you’d be a great fit for the Host/Hostess position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at O'Charley's Team Members
✨Know the Menu Inside Out
Familiarise yourself with the food and beverage menus, including specials and promotions. This knowledge will not only impress your interviewers but also show that you're ready to engage with guests about their options.
✨Practice Your Greeting
Since you'll be the first impression for guests, practice a warm and enthusiastic greeting. Role-play with a friend or family member to ensure you come across as genuine and welcoming during the interview.
✨Demonstrate Organisational Skills
Be prepared to discuss how you stay organised in a busy environment. Share examples from past experiences where you managed multiple tasks efficiently, as this is crucial for a Host/Hostess role.
✨Show Your Team Spirit
Emphasise your ability to communicate openly and work well with others. Mention any previous teamwork experiences and how you contributed to a positive atmosphere, as collaboration is key in a restaurant setting.