At a Glance
- Tasks: Deliver top-notch customer service and support to maximise sales opportunities.
- Company: Join a dynamic team in a leading furniture manufacturing company.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Collaborative environment with chances to work across departments.
- Why this job: Make a real difference by helping customers find the best solutions.
- Qualifications: Proven customer service skills and proficiency in Microsoft Office.
The predicted salary is between 34200 - 41800 £ per year.
We are looking for an experienced customer service professional to join our Internal Sales Team to provide the highest level of customer service and administrative support to our customer base in order to maximize the sales opportunities for our product proposition.
In this role you will:
- Create and own processing customer orders accurately and efficiently and provide key customer support within nominated accounts.
- Provide customers with appropriate information relating to our product and service offering.
- Provide customers with the most appropriate solution in response to their enquiry and tender requests, ensuring that every possible avenue is fully explored.
- Ensure customers are aware and have access to all relevant information that will enable them to promote our products and services effectively and efficiently.
- Process customer sample requests, arrange collection, and capture feedback on the outcome of enquiry.
- Capture, document and follow up, where appropriate, customer enquiries to ensure all sales opportunities are maximised.
- Proactively identify and develop new sales opportunities from within the existing customer base.
- Promote the product portfolio in a way that meets the customers' requirements while maximising the company’s profit margin.
- Assist the External Account Managers in identifying new potential dealers.
- Record, administer and process customer complaints to enable corrective action to be taken in order to resolve issues quickly and effectively.
- Ensure all relevant information is accurately maintained on all appropriate systems.
- Maintain and carry out all processes, procedures and general administration duties to the required standard.
Ideal experience we are looking for is:
- Excellent customer service capability and a proven track record of delivery within an internal account management role.
- Excellent telephone manner and telephone-based account management that drives the speed to understand and respond to needs.
- Proficient in the use of Microsoft Office systems.
- Understanding of Inventory Management.
- Advantageous to have a good understanding of the Company ERP or MRP systems.
- Excellent communication skills (written and verbal).
- Somebody who can work well independently but can also provide a good team-fit for the business and is capable of working cross-functionally with other departments.
- Experience within furniture manufacturing, interiors or a manufacturing or assembly business would be advantageous.
Customer Service Specialist in Northampton employer: Ocee & Four Design
Join our dynamic purchasing team as a Part-time Purchasing Administrator, where you will enjoy a supportive work culture that values reliability and organisation. With flexible hours from 8:00am to 12:00pm, we offer a balanced work-life environment, opportunities for professional growth, and the chance to contribute meaningfully to our operations while working closely with suppliers and internal teams.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ocee & Four Design. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ocee & Four Design before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ocee & Four Design:Your cover letter is your chance to shine! Tell us why you want to work at Ocee & Four Design specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ocee & Four Design!
How to prepare for a job interview at Ocee & Four Design
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
