At a Glance
- Tasks: Deliver top-notch customer service and support to maximise sales opportunities.
- Company: Join a dynamic team at Ocee & Four Design, focused on innovation.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Collaborative atmosphere with opportunities for personal and professional development.
- Why this job: Make a real difference by helping customers and driving sales success.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office required.
The predicted salary is between 28800 - 43200 £ per year.
As a member of our Internal Account Management team, the purpose of the role is to provide the highest level of customer service and administrative support to our customer base in order to maximise the sales opportunities for our product proposition.
Key responsibilities include:
- To process customer orders accurately and efficiently and provide customer support within nominated accounts.
- To provide customers with appropriate information relating to our product and service offering.
- To provide customers with the most appropriate solution in response to their enquiry and tender requests, ensuring that every possible avenue is fully explored.
- To ensure customers are aware and have access to all relevant information that will enable them to promote our products and services effectively and efficiently.
- To ensure that all possibilities are fully explored to secure a customer opportunity.
- To process customer sample requests, arrange collection, and capture feedback on outcome of enquiry.
- Providing a positive first impression and experience to all visitors of Ocee & Four Design.
- Close liaison with purchasing, transport and deliveries with regards to stock allocation to orders to ensure service delivery to customers.
- To proactively identify and develop new sales opportunities from within the existing customer base.
- Promote the product portfolio in a way that meets the customers' requirements while maximising the company's profit margin.
- To assist the External Account Manager, identify new potential dealers.
- Record, administer and progress customer complaints to enable corrective action to be taken in order to resolve issues quickly and effectively.
- Where necessary, chase outstanding customer payments.
- Ensure all relevant information is accurately maintained on all appropriate systems (Global, CRM, WFL server).
- Ensure that all processes, procedures and general administration duties are maintained and carried out to the required standard.
- Working closely with other departments to ensure effective cross departmental co-operation.
- Ensuring Customer Satisfaction and accurate order processing taking into consideration service, stock availability and cost.
- The identification and implementation of business process improvements and problem solving.
- To ensure pricing is correctly processed in conjunction with the Marketing team.
- Working in conjunction with the External Account Manager to develop dealer and area plans that will increase our market share profitably.
- Utilise the CRM environment to maximise the proactive development of our dealer base.
Ideal candidates will have:
- Excellent customer service capability and a proven track record of delivery within an internal account management role.
- Excellent telephone manner and telephone based account management that drives the speed to understand and respond to needs.
- Proficient in the use of Microsoft Office and interest to use our PC on software.
- Understanding of Inventory Management.
- Advantageous to have a good understanding of the Company ERP or MRP systems.
- Good communication skills (written and verbal).
- Somebody who can work well independently but can also provide a good team-fit for the business and is capable of working cross-functionally with other departments.
Customer Service Advisor in Kettering employer: Ocee & Four Design
At Ocee & Four Design, we pride ourselves on fostering a dynamic work environment that prioritises exceptional customer service and employee development. As a Customer Service Advisor, you will benefit from comprehensive training, collaborative teamwork, and opportunities for career advancement, all while contributing to a culture that values innovation and customer satisfaction. Located in a vibrant area, our company offers a supportive atmosphere where your contributions are recognised and rewarded, making it an ideal place for those seeking meaningful and fulfilling employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Kettering
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Advisor. This will help you feel more confident and ready to impress during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor in Kettering
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service and account management, and show us how you can provide top-notch support to our customers.
Showcase Your Skills:We want to see your excellent communication skills shine through! Use clear and concise language in your application, and don’t forget to mention your proficiency with Microsoft Office and any relevant software you’ve used.
Be Personable:Remember, we’re looking for someone who can make a positive first impression. Let your personality come through in your writing. A friendly tone can go a long way in showing us you’d be a great fit for our team!
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ocee & Four Design
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of the company's products and services. This will not only help you answer questions confidently but also show your genuine interest in the role. Familiarise yourself with how these products can benefit customers and think about potential solutions for common customer queries.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service capabilities. Think of specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to provide excellent support and your proactive approach to customer satisfaction.
✨Practice Your Communication Style
Since the role requires excellent communication skills, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on maintaining a friendly and professional tone. Remember, your telephone manner is crucial, so ensure you sound approachable and confident.
✨Be Ready to Discuss Teamwork
The job involves working closely with other departments, so be prepared to discuss your experience in cross-functional teamwork. Share examples of how you've collaborated with others to achieve a common goal, and highlight your ability to adapt and work independently when needed. This will show that you're a team player who can also take initiative.
