At a Glance
- Tasks: Manage crew operations and enhance service delivery for our clients.
- Company: Join a leading maritime services provider with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Engage in exciting challenges and build relationships across the maritime industry.
- Why this job: Be the key link between clients and crew management, making a real impact.
- Qualifications: BSc/BA or marine experience, strong account management skills, and a customer-focused mindset.
The predicted salary is between 50000 - 65000 £ per year.
Responsibilities
- Work closely with the Fleet Cell and the Crew Management Centre to ensure service delivery as per contract with the customers and elevate performance issues where required.
- Function as the point of contact in escalation of all crew matters between the Fleet Managers and the Crew Management organization.
- Support the Fleet Cell in managing the crew in respect of on board performance and procedures.
- Ensure that Crew Management deliver upon the KPIs agreed between customer, Fleet Cell and Crew Management.
- Establish, maintain and develop relationships with key contacts within the customer organization and obtain a clear understanding of the customer’s strategy and their operational challenges.
- Prepare/participate in, validate and execute Account Development Plans and Customer Success Plans in line with V.Group process and standards and deliver upon commitment.
- Develop and deliver effective onboarding and transition plans for new clients / new vessels.
- Schedule and report regular service performance and budget reviews in line with expectations agreed with the customer and recommend actions to support continuous improvement.
- Review and prepare options for future crewing strategies for assigned customers.
- Actively participate in emergency situations involving vessels in the Fleet Cell and be the close coordination point into the Crew Management Centre and other relevant V.Group departments.
- Play an active part in crew seminars and establish relationships with on board management.
- Assure prompt actions and resolutions are taken upon customer complaints and responded to according to the expectations of the customer.
- Contribute to V.Group commercial activities and campaigns as required.
- Responsible for the crewing elements of the budget, including reporting and negotiation with the customer in cooperation with the business owner.
- Performs key people management functions such as performance reviews, colleague recognition and engagement initiatives.
Qualifications
- BSc/BA, Marine background or relevant experience
- Proven experience in account management role
- Excellent knowledge of all aspects of Crew Operations
- Demonstrable customer service mindset and experience
- Excellent presentational skills
- Strong analytical skills
- Ability to develop and deliver Account Plans / Business Development Plans
- Target-oriented
- Strong communication and interpersonal skills
- Demonstrable experience of building relationships across all organizational levels.
- Excellent organizational skills
- Good understanding / user experience of Salesforce CRM or similar CRM / Account Management platforms
- Good knowledge of different crew management segments and vessel types
- Good knowledge of vessel technical management
- Good knowledge of range of marine services provided by V.Group
- Knowledge of marine operations support and maritime services
- Experience of crew management operations
Senior Crew Management Partner employer: Oceanic Catering
At V.Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development plans and opportunities to engage with key industry stakeholders, ensuring that our team members thrive in their roles. Located in a vibrant maritime hub, we provide a unique environment where you can make a meaningful impact while enjoying the benefits of a supportive and inclusive workplace.
We think you need these skills to ace Senior Crew Management Partner
Account Management
Customer Service Mindset
Presentational Skills
Analytical Skills
Business Development Planning
Communication Skills
Interpersonal Skills
