At a Glance
- Tasks: Manage crew operations and enhance service delivery for our clients.
- Company: Join a leading maritime services provider with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Engage in exciting challenges and build relationships across the maritime industry.
- Why this job: Be the key link between clients and crew management, making a real impact.
- Qualifications: BSc/BA or marine background with proven account management experience.
The predicted salary is between 50000 - 65000 £ per year.
Responsibilities
- Work closely with the Fleet Cell and the Crew Management Centre to ensure service delivery as per contract with the customers and elevate performance issues where required.
- Function as the point of contact in escalation of all crew matters between the Fleet Managers and the Crew Management organization.
- Support the Fleet Cell in managing the crew in respect of on board performance and procedures.
- Ensure that Crew Management deliver upon the KPIs agreed between customer, Fleet Cell and Crew Management.
- Establish, maintain and develop relationships with key contacts within the customer organization and obtain a clear understanding of the customer’s strategy and their operational challenges.
- Prepare/participate in, validate and execute Account Development Plans and Customer Success Plans in line with V.Group process and standards and deliver upon commitment.
- Develop and deliver effective onboarding and transition plans for new clients / new vessels.
- Schedule and report regular service performance and budget reviews in line with expectations agreed with the customer and recommend actions to support continuous improvement.
- Review and prepare options for future crewing strategies for assigned customers.
- Actively participate in emergency situations involving vessels in the Fleet Cell and be the close coordination point into the Crew Management Centre and other relevant V.Group departments.
- Play an active part in crew seminars and establish relationships with on board management.
- Assure prompt actions and resolutions are taken upon customer complaints and responded to according to the expectations of the customer.
- Contribute to V.Group commercial activities and campaigns as required.
- Responsible for the crewing elements of the budget, including reporting and negotiation with the customer in cooperation with the business owner.
- Performs key people management functions such as performance reviews, colleague recognition and engagement initiatives.
Qualifications
- BSc/BA, Marine background or relevant experience
- Proven experience in account management role
- Excellent knowledge of all aspects of Crew Operations
- Demonstrable customer service mindset and experience
- Excellent presentational skills
- Strong analytical skills
- Ability to develop and deliver Account Plans / Business Development Plans
- Target-oriented
- Strong communication and interpersonal skills
- Demonstrable experience of building relationships across all organizational levels.
- Excellent organizational skills
- Good understanding / user experience of Salesforce CRM or similar CRM / Account Management platforms
- Good knowledge of different crew management segments and vessel types
- Good knowledge of vessel technical management
- Good knowledge of range of marine services provided by V.Group
- Knowledge of marine operations support and maritime services
- Experience of crew management operations
Senior Crew Management Partner in Glasgow employer: Oceanic Catering
As an Internal Communications Manager at our company, you will thrive in a dynamic and inclusive work culture that prioritises employee engagement and professional growth. We offer competitive benefits, opportunities for continuous learning, and the chance to make a meaningful impact on our global communications strategy. Join us in a location that fosters collaboration and innovation, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Crew Management Partner in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the maritime industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that fits you perfectly.
✨Tip Number 2
Prepare for interviews by researching the company and its crew management strategies. Be ready to discuss how your experience aligns with their needs, especially around KPIs and customer success plans. Show them you mean business!
✨Tip Number 3
Don’t just wait for job postings—be proactive! Reach out directly to companies you admire, like V.Group, and express your interest in potential roles. A little initiative can go a long way in landing that dream job.
✨Tip Number 4
Utilise our website to apply for roles directly. It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing candidates who take the time to engage with us through our platform!
We think you need these skills to ace Senior Crew Management Partner in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Crew Management Partner role. Highlight your experience in account management and crew operations, and don’t forget to showcase your customer service mindset. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that demonstrate your ability to manage relationships and deliver on KPIs. We love a good story that shows your passion for the maritime industry!
Showcase Your Skills:In your application, make sure to highlight your strong analytical skills and presentational abilities. We’re looking for someone who can not only manage crew effectively but also communicate well with various stakeholders. Let us know how you’ve done this in the past!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Oceanic Catering
✨Know Your Stuff
Make sure you brush up on your knowledge of crew operations and the specific responsibilities outlined in the job description. Familiarise yourself with V.Group's services and how they relate to the role. This will show that you're not just interested, but also well-prepared.
✨Showcase Your Relationship-Building Skills
Since this role involves establishing and maintaining relationships with key contacts, be ready to share examples of how you've successfully built relationships in previous roles. Think about specific situations where your interpersonal skills made a difference.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, especially regarding customer complaints or performance issues. Prepare some scenarios from your past experience where you effectively resolved issues or improved service delivery.
✨Demonstrate Your Analytical Skills
Be prepared to discuss how you approach data analysis and reporting. Highlight any experience you have with KPIs and how you've used them to drive improvements in previous roles. This will show that you can contribute to continuous improvement efforts.
