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- Tasks: Deliver top-notch customer service to superyacht clients and manage their accounts effectively.
- Company: Join OneOcean, a leader in maritime innovation with over 260 years of legacy.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Other info: Based in Southampton, with opportunities for travel and collaboration.
- Why this job: Be part of a mission-driven team supporting sustainable maritime energy transition.
- Qualifications: Strong communication skills and customer service experience; marine knowledge is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Department: Product
Employment Type: Fixed Term Contract
Location: UK- Southampton
OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group. Owned by Lloyd’s Register, an organisation with more than 260 years of trust, integrity and leadership at sea. It combines the agility and ambition of a fast‑moving innovator with the strength and stability of one of the world’s most trusted maritime institutions. At the heart of OneOcean is a portfolio unlike any other in maritime – a comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world.
Our mission: In the race to zero emissions, OneOcean’s research, advisory and technical expertise and industry‑firsts are supporting a safe, sustainable maritime energy transition. Today OneOcean is a leading provider of classification and compliance services to the marine and offshore industries, helping clients design, construct and operate their assets to accepted levels of safety and environmental compliance.
Why Join OneOcean Crew?
- Legacy and Innovation: Founded more than 260 years ago as the world’s first marine classification society.
- Global impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024.
- Product Offering: Five proven product areas – learning, fleet operations, compliance, voyage planning, performance management – supporting customers from ship to shore, from training and people operations to voyage compliance and optimisation.
Superyacht Service Manager
To provide a high quality of Customer Service to the existing Superyachts customers by acting as a single point of contact, reacting promptly and professionally to customer enquiries, providing advice and consultation on OneOcean products and services and processing any subsequent orders. To assist in the smooth running of all allocated accounts/customers through regular contact with Head Office departments including Accounts, Technical Support, Warehouse and identify sales opportunities with existing customers and provide warm leads to the Senior Account Manager. Please note this role is based in Southampton.
Key Responsibilities
- Learn and understand internal processes and systems to ensure quality of work output.
- Liaise with Head Office regarding product and service delivery, ensuring quality of timing, service and order content.
- Assist in the generation of sales leads through direct and indirect actions.
- Maintain all relevant operational systems, keeping data up‑to‑date and accurate at all times.
- Attend Sales & General Meetings as requested and contribute to planning and strategy.
- Be available to travel to Head Office from time to time to assist in maintaining contact and relationship levels.
- Be fully conversant with all Account Management processes.
- Keep in regular contact with all satellite offices to help maintain a professional overall service.
- Perform any other tasks associated with this role.
Skills, Knowledge and Expertise
- Proficiency in the Microsoft Office suite of applications.
- Excellent written and spoken communication skills.
- Ability to work independently while also working well as part of a team.
- Ability to multi‑task and prioritize own workload.
- Ability to maintain productivity in a busy open‑plan office environment.
- Previous customer service experience.
- Understanding of the marine sector (preferred, but not essential).
Superyacht Service Manager (Fixed Term Contract) in Southampton employer: Ocean Technologies Group
Contact Detail:
Ocean Technologies Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Superyacht Service Manager (Fixed Term Contract) in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the maritime industry, especially those connected to OneOcean. Attend events or join online forums where you can chat with professionals and learn about potential job openings.
✨Tip Number 2
Prepare for interviews by researching OneOcean’s products and services. Show that you understand their mission towards a sustainable maritime energy transition. This will impress them and demonstrate your genuine interest in the role.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the OneOcean crew!
We think you need these skills to ace Superyacht Service Manager (Fixed Term Contract) in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Superyacht Service Manager role. Highlight relevant experience and skills that match the job description, especially in customer service and account management.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for OneOcean. Share your passion for the marine sector and how your background aligns with our mission of supporting a sustainable maritime energy transition.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your written application reflects your ability to convey information clearly and professionally. Use concise language and check for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Ocean Technologies Group
✨Know Your Stuff
Before the interview, make sure you understand OneOcean's products and services inside out. Familiarise yourself with their mission and how they contribute to the maritime industry's transition to zero emissions. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Service Skills
As a Superyacht Service Manager, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle enquiries promptly and professionally, as this will resonate well with the interviewers.
✨Be Ready to Discuss Teamwork
This role requires collaboration with various departments. Think of instances where you've successfully worked in a team or liaised with different departments to achieve a common goal. Emphasising your teamwork skills will demonstrate that you're a good fit for their collaborative culture.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's future projects or how they measure success in the Superyacht Service Manager role. This shows your enthusiasm and helps you gauge if the company aligns with your career goals.