Description
The Customer Solutions Consultant at Ocean is the vital link between technical solutions and customer success, ensuring that Ocean's applications seamlessly integrate into the customer's environments. The role focuses on understanding and addressing their customers' unique needs and challenges, providing expert technical support and strategic guidance to optimise system performance and business outcomes. The Customer Solutions Consultant will work closely with their customers and internal teams to deliver tailored solutions, manage complex issues, and drive improvements.
Reporting to the General Manager of EMEA, Customer Solutions Consultant develop strong relationships with their technical stakeholders, conducting ongoing analysis of customer environments while ensuring compliant service management.
The role is a blend of technical expertise, strategic thinking, and communication, fostering operational excellence within Ocean and our customer base.
The Customer Solutions Consultant at Ocean is the vital link between technical solutions and customer success, ensuring that Ocean's applications seamlessly integrate into the customer's environments. The role focuses on understanding and addressing their customers' unique needs and challenges, providing expert technical support and strategic guidance to optimise system performance and business outcomes. The Customer Solutions Consultant will work closely with their customers and internal teams to deliver tailored solutions, manage complex issues, and drive improvements.
Reporting to the General Manager of EMEA, Customer Solutions Consultant develop strong relationships with their technical stakeholders, conducting ongoing analysis of customer environments while ensuring compliant service management.
The role is a blend of technical expertise, strategic thinking, and communication, fostering operational excellence within Ocean and our customer base.
Requirements
- Strong leadership and team management skills, with the ability to orchestrate technical professionals and manage technical strategies.
- Proven planning and organisational skills.
- Experience in a customer facing technical service or management role, ideally with at least 8 years of experience.
- Deep understanding of information technology disciplines, including applications infrastructure and databases.
- Experience with SQL queries, SQL reporting services and generating reports using SQL.
- Knowledge of data modelling and data visualisation.
- Experience in Application Support Services within an ITIL or managed services environment.
- ITIL foundation certification.
- Excellent customer-facing, written, and oral English communication skills.
- High level of interpersonal skills, capable of building strong relationships with stakeholders at all technical levels.
- Confident presentation and training skills with the ability to develop and conduct technical and training presentations to users, stakeholders, and executives.
- Advanced skills in identifying, analysing, and solving complex technical issues.
- Experience conducting requirements gathering workshops with senior technical audiences.
- Ability to understand and articulate technical concepts to a diverse audience.
- Bachelor's degree in a relevant field, such as engineering, technical management, or equivalent, is a plus.
- Experience in aviation and/or military environments in a plus.
- Relevant citizenship within the region.
- Capacity to obtain and maintain relevant security clearances.
